ADMINISTRATIVE COORDINATOR 4

Louisiana; Thibodaux (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Louisiana Department of Health is seeking an Administrative Coordinator 4 for Region 3 Eligibility Field Operations. The role focuses on frontline customer service, assisting Medicaid applicants and enrollees, and supporting eligibility staff with administrative tasks to ensure timely access to healthcare coverage for Louisiana residents.

Ideal candidates will have three years of administrative experience, knowledge of policy procedures, and strong organizational skills.

Qualifications

• Three years of experience in administrative services.
• Experience substitution: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Responsibilities

• Assists walk-in applicants and enrollees by providing professional, courteous, and timely customer service.
• Answers incoming telephone calls and responds to general inquiries or directs individuals to the appropriate staff for assistance.
• Receives, sorts, and distributes incoming mail and documentation to ensure timely processing.
• Scans and images applications, supporting documents, and other records into the appropriate electronic systems.
• Reviews and routes applicant and enrollee documentation to eligibility analysts for timely case processing and determinations.
• Performs filing, prepares outgoing correspondence and mail, and maintains organized office records.
• Provides administrative support to eligibility staff, including processing demographic updates and performing other duties to promote efficient office operations.

Skills

Accepting Direction

Demonstrating Accountability

Following Policies and Procedures

Managing Resources

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Are you organized, customer-focused, and passionate about helping others? Join our Region 3 Eligibility Field Operations team as an Administrative Coordinator 4! In this role, you'll serve as a vital frontline resource, assisting Medicaid applicants and enrollees, providing exceptional customer service, and supporting eligibility staff with essential administrative functions. Your contributions will help ensure timely access to healthcare coverage for individuals and families across Louisiana. Apply today and make a meaningful difference in your community!

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Assists walk-in applicants and enrollees by providing professional, courteous, and timely customer service.
• Answers incoming telephone calls and responds to general inquiries or directs individuals to the appropriate staff for assistance.
• Receives, sorts, and distributes incoming mail and documentation to ensure timely processing.
• Scans and images applications, supporting documents, and other records into the appropriate electronic systems.
• Reviews and routes applicant and enrollee documentation to eligibility analysts for timely case processing and determinations.
• Performs filing, prepares outgoing correspondence and mail, and maintains organized office records.
• Provides administrative support to eligibility staff, including processing demographic updates and performing other duties to promote efficient office operations.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / Lafourche Parish

Appointment Type: Probational or Promotional appointment of a current permanent LDH employee

Cost Center: 305-2050404

Position Number(s): 89426

Contact Information:

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.