Administrative Coordinator 4

LDH-Medical Vendor Administration; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Louisiana Department of Health is seeking an Administrative Coordinator 4 in Baton Rouge to process Medicaid member correspondence, organize documents, and ensure data is accurately entered into member accounts. Your attention to detail will help keep cases moving and ensure members receive the information and coverage they need.

Ideal candidates will follow policies, communicate effectively, and demonstrate integrity, accountability, and initiative.

Qualifications

• Three years of experience in administrative services.
• Experience substitution: every 15 semester hours equals six months of experience.
• Ability to follow directions and adhere to policies and procedures.
• Excellent organization and data entry accuracy.

Responsibilities

• Sorts and processes incoming Medicaid correspondence via postal mail, email, eFax, and other electronic sources.
• Reviews, classifies, and images documents according to established document types and processing procedures.
• Transmits processed documents to member accounts within established timeframes to support timely case processing.
• Routes documents to the appropriate member cases for attachment and further action.
• Files, archives, and maintains Medicaid documents per procedures and recordkeeping requirements.
• Prepares outbound correspondence requesting confidential information from Medicaid members or others.
• Monitors and prioritizes correspondence to support eligibility determinations and prevent delays in coverage.

Skills

Administrative services

Attention to detail

Policy compliance

Communication skills

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health.

Make a difference behind the scenes in delivering timely Medicaid services! As an Administrative Coordinator 4, you’ll play an essential role in processing member correspondence, organizing and classifying important documents, and ensuring information is accurately added to member accounts. Your attention to detail and timely work will help keep cases moving efficiently and ensure Medicaid members receive the information and coverage they need. If you’re organized, detail-oriented, and ready to make a meaningful impact, we encourage you to apply!

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
• Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
• Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
• Demonstrating Accountability: The ability to accept ownership for your actions, behaviors, performance, and decisions.
• Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.
• Demonstrating Self-Awareness: The ability to manage your personality, behavior, skills, and emotions.
• Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
• Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Sorts and processes incoming Medicaid correspondence received through postal mail, email, eFax, and other electronic sources.
• Reviews, classifies, and accurately images documents according to established document types and processing procedures.
• Transmits processed documents to member accounts within established timeframes to support timely case processing.
• Routes electronic and hard-copy documents to the appropriate member cases for attachment and further action.
• Files, archives, and maintains Medicaid documents in accordance with established procedures and recordkeeping requirements.
• Prepares and sends outbound correspondence requesting confidential information from Medicaid members or other appropriate parties.
• Monitors and prioritizes correspondence to ensure timely processing, support eligibility determinations, and help prevent delays in Medicaid coverage.

Position-Specific Details

Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment, Detail to Special Duty, or WAE appointment

Cost Center: 3052050412

Position Number(s): 50660994

Contact Information

Shambrielle Pooler

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.