Administrative Coordinator 3

State of Louisiana; Natchitoches (LA); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

State holidays

Job summary

Louisiana Department of Health is seeking an Administrative Coordinator 3 to support the Economic Stability/SNAP team, assisting with applications, documentation, and front-office operations. You will help connect individuals to vital food and support services, coordinating with eligibility staff to ensure efficient service.

The role emphasizes customer-focused, organized, and compliant performance, contributing to a welcoming environment and accurate processing of information for clients in the

Qualifications

• Minimum two years of experience in administrative services.

Responsibilities

• Maintain an organized lobby to support daily office operations.
• Greet and assist clients at the reception desk with courteous service.
• Upload and organize verification documents for eligibility staff.
• Assist clients with completing online applications using kiosks.
• Register applications and ensure information is recorded correctly.
• Distribute mail and office correspondence.
• Provide administrative support to eligibility staff to ensure timely service.

Skills

Accepting Direction

Accountability

Policies & Procedures

Ethics & Integrity

Communication

Professionalism

Job description

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make a difference every day as an Administrative Coordinator 3! Join the Economic Stability/SNAP team and help create a welcoming, efficient experience for clients while providing essential administrative support to eligibility staff. From assisting with applications and documentation to coordinating front-office operations, your work will help connect individuals and families with vital food and support services. If you’re organized, customer-focused, and ready to make an impact, we want you on our team!

An Ideal Candidate Should Possess The Following Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Minimum Qualifications

Two years of experience in administrative services.

Experience Substitution

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Maintain an organized and efficient lobby environment to support daily office operations.
• Greet and assist clients at the reception desk, providing courteous and responsive customer service.
• Upload and organize verification documents and other pertinent information for eligibility staff.
• Assist clients with completing and submitting online applications using available kiosks.
• Register applications and ensure information is accurately recorded and processed.
• Maintain and distribute incoming and outgoing mail and other office correspondence.
• Provide administrative and customer support to eligibility staff to promote timely and accurate service delivery.

Position-Specific Details

Location: Medical Vendor Administration / ES Shreveport Region 7-FSA 2 (ES TRI-REGION 3) / Natchitoches Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment and Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3052130204

Position Number(s): 50689114

Contact Information

Patricia Walker

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Benefits & Perks

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage: More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave
• Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

AEI: Acting with Ethics and Integrity - How well do you make choices that reflect ethical standards, integrity, and honesty—even when it’s difficult or inconvenient?

• I ignore ethical standards, withhold information, or show bias or poor judgment.
• I follow rules, share information, and try to avoid ethical missteps.
• I act with integrity, respect confidentiality, and treat people fairly.
• I promote ethics, model transparency, and help others act with fairness across teams.

02

AEI: Acting with Ethics and Integrity - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DPf: Displaying Professionalism - How well do you meet expectations for workplace behavior, communication, and responsibility, especially when under pressure?

• I miss deadlines, act unprofessionally, or avoid responsibility for my actions or workplace expectations.
• I meet basic standards for work quality, behavior, and communication when given occasional reminders or support.
• I meet expectations, follow policies, and communicate respectfully and clearly—even in difficult situations.
• I model professionalism and ethics, adapt under pressure, and build trust through consistent and responsible behavior.

04

DPf: Displaying Professionalism - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

06

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

08

ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.

• Required Question