Social Service Counselor 3

State of Louisiana; Bastrop (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Northeast Delta Human Services Authority is seeking a Social Service Counselor 3 to facilitate the SPOE process across Region 8, monitor bed allocation, and ensure continuity of care. The role also serves as the primary timekeeper for Monroe Integrated Care Clinic.

Key responsibilities include coordinating referrals, verifying hours, updating census data, and supporting discharge planning with hospitals, clinicians, and community partners.

Qualifications

• Five years of social services experience, or
• Six years full-time experience in any field plus two years of social services experience, or
• A bachelor's degree plus two years of social services experience, or
• An advanced degree in a social sciences field plus one year of social services experience.

Responsibilities

• Coordinate continuity of care for discharged consumers and monitor continuity of care policy.
• Schedule patients using the Centralized Scheduling System and provide appointment information to discharge facilities.
• Review packets for aftercare eligibility and complete referrals with the Integrated Care Clinic.
• Inspect time statements for accuracy, run payroll reports, and prepare payroll adjustments.
• Update daily census in Monday.com and coordinate bed availability and admission processes with facilities, hospitals, and referral agencies.

Skills

Social services experience

Education

Bachelor’s degree + 2 years in social services

Advanced degree in social sciences + 1 year in social services

Job description

About This Job

NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION: Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.

Social Service Counselor 3

Northeast Delta Human Services Authority is seeking a qualified individual to serve as a Social Service Counselor 3 to facilitate the SPOE process of the Integrated Care System across Region 8 Community and hospital treatment setting for all consumer groups. This role will monitor the regional bed allocation process whereby the Region can access its allocation of intermediate care inpatient beds and will also ensure compliance with continuity of care policy. The person in this position is also the primary timekeeper for Monroe Integrated Care Clinic.

Candidate Competencies

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Minimum Qualifications

• Five years of social services experience; OR
• Six years of full-time experience in any field plus two years of social services experience; OR
• A bachelor's degree plus two years of social services experience; OR
• An advanced degree in a social sciences field plus one year of social services experience.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Necessary Special Requirement

Positions that provide addictive disorder counseling or prevention services will require certification or eligibility for certification issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor.

Job Duties

• Responsible for continuity of care for consumers discharged from private/public facilities as well ensuring that the continuity of care policy is followed by monitoring the continuity of care process, contacting referral sources, and making follow-up calls to agencies, clients, and regional clinicians to maximize continued care.
• Schedule patients using the Centralized Scheduling System and provide appointment information to the discharge facility.
• Reviews packets for determination of eligibility for aftercare and follow-up by and Integrated Care Clinic in Northeast Delta Human Services Authority's network. This role will complete the Adult Aftercare ICM referral with each packet.
• Inspects leave slips and time statements for accuracy and verify hours worked. Runs reports for each pay period to compare sign-in sheets and time statements with reports for accuracy and prepares payroll adjustment forms when indicated.
• Updates the daily census for all facilities on Monday.com. This position also handles calls from facilities looking for beds for consumers needing intermediate care, gathers information about the consumer and determine eligibility for facility placement, and contacts facilities to see if bed is available. If a bed is available, the person in this role will provide consumer information, notify the referring agency to arrange transport, and will coordinate the admission of the consumer to involve contact to hospitals, non-profit organizations, physicians, coroners, mental health centers, family members and law enforcement.

Position‑Specific Details

Appointment Type: Probational, Promotional, Demotion, Lateral Transfer, or Detail to Special Duty

Location: Bastrop Integrated Care Clinic

Compensation: NEDHSA is a designated approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.

• 2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.

(Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)

Contact Information

Ms. Janesia Raybon, MPA
Human Resources Director A
Northeast Delta Human Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4237 (office)

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

– Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

Questions

01
Do you have any social services experience? If so, how many years and explain your experience.

02
Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

03
Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

04
Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

05
Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

06
Driving Results - How well do you set goals, stay focused, and follow through—especially when faced with challenges or competing demands?

• I struggle to set direction, miss deadlines, avoid challenges, or resist feedback.
• I set basic goals, make some progress, and accept feedback when supported.
• I set clear goals, stay focused, take ownership of results, and use feedback to improve.
• I set bold goals, lead progress, push through setbacks, and help others learn from challenges.

07
Driving Results - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

08
Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

09
Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question