Administrative Coordinator 3

Grambling State University; Alexandria (LA); In loco; USD 38.000 - 52.000; Tempo pieno

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Louisiana Department of Health in Alexandria is seeking an Administrative Services professional to support eligibility programs and client services within Economic Stability. You will greet visitors, process information, and help connect families with SNAP, FITAP, Kinship Care, and STEP.

Ideal candidates possess Attention to detail, accountability, and comfort with data entry and cross-system research; two years of experience in administrative services are required, with college hours counting

Competenze

• Two years of experience in administrative services.
• Experience substitution: every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Mansioni

• Provides customer service to applicants, clients, and staff by greeting visitors, answering inquiries, assessing needs, and directing to resources.
• Conducts applicant and client interviews and gathers information to assess potential eligibility for assistance programs.
• Researches client records and processes case-related transactions using multiple automated systems (address changes, verifications, parish transfers, EBT issuance).
• Assists Analysts with eligibility determinations by obtaining verifications and monitoring case listings for timely completion.
• Provides clerical support including maintaining case records, mail, reports, calendars, and inventory records.
• Supports office operations by responding to inquiries, managing emails, payroll and budget functions, expenditures, and data entry.
• Maintains knowledge of program policies and participates in disaster SNAP and emergency preparedness activities.

Conoscenze

Accepting Direction

Demonstrating Accountability

Managing Resources

Using Data

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Mission Statement

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Make a meaningful impact in the lives of Louisiana families by helping connect individuals and households with essential financial and supportive benefits. Join Economic Stability and play a vital role in supporting programs such as SNAP, FITAP, Kinship Care Assistance, and STEP. If you’re detail-oriented, dependable, and passionate about serving others, this is an opportunity to make a difference while supporting programs that strengthen families and communities.

Ideal Candidate Should Possess the Following Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Experience

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties

• Provides customer service to applicants, clients, and professional staff by greeting visitors, answering telephone inquiries, assessing client needs, and directing individuals to appropriate resources.
• Conducts applicant and client interviews and gathers initial information to assess potential eligibility for assistance programs and support services.
• Researches client records and processes case-related transactions using multiple automated systems, including address changes, benefit verifications, parish transfers, and Electronic Benefit Card issuance and replacements.
• Assists Social Services Analysts with eligibility determinations by obtaining required verifications, documentation, and case information and monitoring case listings for timely completion and return.
• Provides clerical and administrative support, including maintaining case records, processing mail and faxes, compiling reports, managing office calendars and supplies, and maintaining property and inventory records.
• Supports office operations by responding to client inquiries, monitoring Fair Hearing Requests, managing the office email, assisting with payroll and budget functions, tracking expenditures, and completing required data entry.
• Maintains knowledge of program policies and procedures through ongoing training and participates in Disaster SNAP and emergency management preparedness activities to support disaster response operations.

Position‑Specific Details

Location: Medical Vendor Administration / ES Alexandria Region 6-FSA 2 (ES TRI-REGION 2) / Rapides Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment or Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3052130204

Position Number(s): 50689822

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.