Administrative Coordinator 3

State of Louisiana; Tallulah (LA); On-site; USD 36,000 - 56,000; Full time

Job summary

The Louisiana Department of Health is seeking an Administrative Services professional to help process benefits eligibility and client interviews. You will assist clients with online and kiosk applications, and verify information against program policies.

Role emphasizes accuracy, strict policy adherence, and timely processing. Training includes federal/state requirements and disaster response readiness, supporting SNAP and related programs.

Qualifications

• Two years of experience in administrative services.
• Experience substitution: 15 semester hours equals six months of experience.

Responsibilities

• Receives and reviews applications for compliance with departmental policies and assists clients with applying for benefits through the kiosk.
• Conducts client interviews and gathers information to assess potential eligibility for SNAP, Family Independence Temporary Assistance, Kinship Care Assistance, and STEP program benefits.
• Performs eligibility-related activities, including registering work items, processing appointment letters, address changes, benefit verifications, and Electronic Benefit Card issuance or replacement.
• Researches client information and verifies case documentation using applicable eligibility and benefits systems.
• Provides clerical and administrative support by scanning and indexing documents, processing mail and faxes, maintaining forms and supplies, compiling reports, and distributing documents to staff.
• Maintains knowledge of program policies and procedures by participating in required training, including National Voter Registration Act, Disaster Food Stamp, and National Incident Management System training.
• Maintains readiness to support disaster response operations, including assisting with Disaster Food Stamp eligibility interviews and registering and supporting evacuees at designated shelters.

Skills

Accepting Direction

Accountability

Policies & Procedures

Ethics & Integrity

Communicating Effectively

Professionalism

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Make a difference in the lives of Louisiana families! Join our team and help provide essential benefits and services to individuals and families in need. If you’re detail-oriented, committed to excellence, and ready to support programs that make a real impact,

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Receives and reviews applications for compliance with departmental policies and assists clients with applying for benefits through the kiosk.
• Conducts client interviews and gathers information to assess potential eligibility for SNAP, Family Independence Temporary Assistance, Kinship Care Assistance, and STEP program benefits.
• Performs eligibility-related activities, including registering work items, processing appointment letters, address changes, benefit verifications, and Electronic Benefit Card issuance or replacement.
• Researches client information and verifies case documentation using applicable eligibility and benefits systems, including CLIENT, SIEVS, LDET, LASES, INFOPAC, CAFÉ, and LITE.
• Provides clerical and administrative support by scanning and indexing documents, processing mail and faxes, maintaining forms and supplies, compiling reports, and distributing documents to staff.
• Maintains knowledge of program policies and procedures by participating in required training, including National Voter Registration Act, Disaster Food Stamp, and National Incident Management System training.
• Maintains readiness to support disaster response operations, including assisting with Disaster Food Stamp eligibility interviews and registering and supporting evacuees at designated shelters.

Position-Specific Details:

Location: Medical Vendor Administration / ES Monroe Region 8-FSA 2 (ES TRI-REGION 3) / Madison Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment or Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3052130204

Position Number(s): 50689260

Contact Information:

Patricia Walker

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.