Administrative Coordinator 2-EC

State of Louisiana; Baton Rouge (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

The Louisiana Department of Education – Human Resources seeks an Administrative Coordinator 2 in Baton Rouge to be the first point of contact and provide essential administrative support for the Program Integrity and Compliance Unit. You will handle referrals, inquiries, and data management with accuracy and professionalism.

You will manage multiple tasks, follow state policies, and collaborate with program staff to ensure timely responses and compliant operations.

Qualifications

• One year of experience in administrative services.
• Experience substitution: 15 semester hours replace six months of experience.

Responsibilities

• Enter, update, and maintain referral claims and assessment data within departmental systems, ensuring accuracy of program records.
• Manage complaints and inquiries by documenting information, coordinating responses, and communicating with program staff and stakeholders as needed.
• Process mail returned by the USPS, logging the type and reason for return in the system.
• Make phone calls to providers and claimants to update or request information in the system or database.
• Sort documents according to designated locations.
• Support and participate in various assigned projects, initiatives, and operational tasks as needed.

Skills

Multi-priority management

Written & verbal communication

Following policies & procedures

Accepting direction

Leveraging technology

Professionalism

Job description

• This position is located in Baton Rouge, LA** Office of Early Childhood Operations

About This Job

• This position is located in Baton Rouge, LA** Office of Early Childhood Operations

Job Focus Area

The Program Integrity and Compliance Unit establishes and maintains a comprehensive, standardized framework to prevent, detect, investigate, and resolve fraud, waste, abuse, and non-compliance across all state and federally funded programs, ensuring resources are managed responsibly, benefits are provided only to eligible recipients, and program objectives are achieved with integrity, accountability, and regulatory compliance.

We’re looking for an Administrative Coordinator 2 to serve as the first point of contact at the agency, creating a welcoming environment for callers and providing administrative support that keeps our unit running smoothly.

The Administrative Coordinator 2 assists with the management of numerous administrative programs and functions for the unit, which include, but are not limited to: referral complaints, attendance records, record retention, printing, and compliance. The person in this position works closely with the Program Integrity and Compliance Consultant and manages the numerous reports required by state law, state programs, keeping the unit in compliance with all requirements.

Applicants With The Following Experience Are Encouraged To Apply

• Ability to manage multiple priorities in a deadline-driven environment
• Excellent written and verbal communication skills

Candidates with the following skills and competencies are encouraged to apply

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism:The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Minimum Qualifications

One year of experience in administrative services.

Experience Substitution

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

In this role As an Administrative Coordinator 2, you will.:

• Enter, update, and maintain referral claims, and assessment data within departmental systems, ensuring the accuracy and integrity of program records.
• Manage complaints and inquiries by documenting information, coordinating responses, and communicating with program staff and stakeholders as needed.
• Process mail returned by the United Postal Service. This includes documenting the type of mail and reason for the return in the system.
• Make phone calls to providers and claimants to update or request information in the system or database.
• Sort documents appropriately according to their designated locations.
• Support and participate in various assigned projects, initiatives, and operational tasks as needed.
• Assist with technical assistance and other functions as assigned.

Position-Specific Details

Appointment Type: Probational, Promotional, or Job Appointment. The person hired for this position is expected to regularly report to the Baton Rouge office. Current permanent classified state employees may be required to accept a probationary appointment, if selected.

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule: Work hours are Monday - Friday. Work hours will be determined.

Compensation: The salary offered will be determined based on qualifications and experience.

• Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

Contact Information

For further information about this vacancy contact:

Louisiana Department of Education – Human Resources

PO Box 94064

Baton Rouge, LA 70804

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage: More information can be found at https://info.groupbenefits.org/
• Parental Leave: Up to six weeks paid parental leave
• More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave: State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

• Retirement: State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others