ADMINISTRATIVE COORDINATOR 1/2/3/4

Louisiana Works; Baton Rouge (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Louisiana Works in Baton Rouge is seeking an Administrative Coordinator to support Administrative Law Judges and UI staff in processing unemployment insurance appeals in Baton Rouge. The role focuses on accuracy and timely processing within HiRE and FileNet, with attention to documentation and federal reporting.

Responsibilities include reviewing and docketing appeals, validating or invalidating cases, uploading appeals and evidence, handling mail, calls, and general inquiries, and maintaining

Qualifications

• No prior experience required.
• Ability to follow directions and communicate effectively.
• Strong attention to detail and customer service mindset.

Responsibilities

• Review and docket appeals, validate or invalidate cases in the system.
• Upload appeals, evidence, and supporting documentation.
• Process incoming mail, faxes, emails, and FileNet documents.
• Answer calls, provide general information, and direct inquiries.
• Enter and maintain accurate case information to support reporting and timely processing of appeals.

Skills

Accepting Direction

Communicating Effectively

Focusing on Customers

Job description

Office of Unemployment Insurance Division: Appeals / Clerk of Court Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Learn more about Louisiana Works

The Administrative Coordinator 1/2/3/4 provides administrative support to Administrative Law Judges (ALJs), case managers, and other staff in the processing of unemployment insurance appeals. Responsibilities include reviewing and docketing appeals; validating and invalidating appeals in HiRE; uploading appeals, evidence, and supporting documentation; and ensuring case files contain all reasonably available information. The position maintains accurate case information in HiRE, with careful attention to detail due to its impact on federal reporting and agency performance measures. The position also processes incoming correspondence, answers telephone calls, provides general information, directs calls to appropriate staff, and performs other administrative duties necessary to support the timely and accurate processing of appeals.

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

Ideal Candidate Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

No experience or training is required.

Job specifications for this role, as defined by the State Civil Service, can be found here.

Job Details

• Support multiple Administrative Law Judges (ALJs) and case managers by helping ensure appeals and related work are processed accurately and efficiently.
• Review and docket appeals, validate or invalidate cases in the system, upload appeals and supporting evidence, and ensure case files contain all reasonably available information.
• Process incoming mail, faxes, emails, and FileNet documents.
• Answer calls, provide general information, and direct inquiries to the appropriate staff.
• Enter and maintain case information accurately, as the information in the system directly impacts federal reporting, performance measures, and the timely processing of appeals.

Position Specific Details

Location: Baton Rouge, La

Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

Career Progression Group: Administrative Coordinator 1, 2, 3, or 4

Job Level Descriptions

• Administrative Coordinator 1
• Administrative Coordinator 2
• Administrative Coordinator 3
• Administrative Coordinator 4

Contact Information

Kedrick Kennedy [e-mail]

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-259-5154