Surgical Coordinator

Mercy Medical Center, Inc.; Baltimore (MD); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO & holidays

Tuition reimbursement

Mental health resources

Disability benefits

Voluntary benefits

Discounts on auto & home insurance

Rewards program

Job summary

Mercy Medical Center, Inc. in Baltimore, MD is seeking a Surgical Coordinator to join our team. You will manage surgical scheduling, pre-authorizations, and billing-related tasks while upholding Mercy's mission and values.

The role requires knowledge of medical terminology, proficiency in MS Office, and prior surgical coordinating experience. We offer competitive benefits, a supportive work environment, and opportunities to grow within a trusted community hospital.

Qualifications

• Proficient with scheduling systems and medical office operations.
• Able to read, write, and speak English clearly.
• Experience with Microsoft Word, Excel, PowerPoint, Outlook.
• Experience with Meditech and/or Epic preferred.
• Willing to work beyond normal hours when needed.

Responsibilities

• Schedule surgery and coordinate with doctors' offices.
• Obtain pre-authorizations and pre-certifications.
• Post payments and perform charge entry.
• Manage pre-admission testing and patient demographics.
• Provide quotes for cosmetic procedures.
• Answer calls and triage patient inquiries.
• Understand HMOs and third-party regulations.
• Verify benefits for upcoming surgeries.
• Assist with billing inquiries and documentation.
• Other duties as assigned.

Skills

Scheduling

Customer Service

Phone Etiquette

Medical Terminology

MS Office

English Proficiency

Independent Decision Making

Teamwork

Tools

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Surgical Coordinator!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Surgical Coordinator efficiently performs duties in a manner consistent with Mercy's Mission and Values. Duties include scheduling surgery, pre-authorization for surgical and office procedures, payment posting, charge entry and entry of patient demographics. Efficiently provides quotes for cosmetic procedures. Tracks pre-admission testing results insuring they have been received in a timely manner according to office protocol. Manage doctors’ surgery schedule to include coordinating surgeries with other doctors’ offices. Answering phones and triaging patient phone calls for severity/importance Posses and understand HMO's, Managed Care and Third Party regulations as they apply to a specialty practice. Verification of benefits pertaining to upcoming surgeries Obtains pre-certifications and addresses all billing inquires. All other duties as assigned.

Requirements

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• Must possess working knowledge of physician practice operations and understanding of basic scheduling system management.
• Must possess willingness to go above and beyond with every patient.
• Must possess ability to handle details and be well organized.
• One year Surgical Coordinating Experience

SPECIFIC REQUIREMENTS

• License Requirements: N/A
• Certification Requirements: N/A
• Age Specific Care Provided For: N/A

Knowledge, Skills and Abilities:

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

Other Requirements:

• Typing
• Scheduling
• Customer Service
• Knowledge of basic medical terminology Interpersonal skills to deal effectively with clients, visitors, employees, and hospital personnel in exchanging and relaying information and in providing client care.
• Ability to work in a demanding and challenging enviroment
• Supports the team effort through a willingness to work beyond normal working hours.
• Able to work indenpendently with frequent interruptions.
• Follows written and oral instructions.
• Knowledge of duties and use of office equipment.
• Must have excellent telephone demeanor.
• Must possess excellent hygiene and grooming habits
• Ability to prioritize work load for the most efficient performance.
• Must be able to accurately type how 35 per minute
• Capable to cope with interruptions and be flexible

Salary (Min)

USD $21.98/Hr.

Salary (Max)

USD $36.27/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.