Surgical Coordinator

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid Time Off

Job summary

Mercy Medical Center in Baltimore is hiring a Surgical Coordinator to manage surgery scheduling, pre-authorization, billing entries, and patient demographics. The role also handles pre-admission testing tracking and coordination among physicians’ offices.

The ideal candidate has a high school diploma or GED and at least one year of surgical coordinating experience, with proficiency in Word, Excel, Outlook, and EMR systems. Strong communication and organization are essential.

Qualifications

• Must possess a high school diploma or GED.
• Willingness to go above and beyond with every patient.
• Ability to handle details and be well organized.
• One year Surgical Coordinating Experience.

Responsibilities

• Schedule surgeries and pre-authorizations; post payments and entry of demographics.
• Provide quotes for cosmetic procedures; manage pre-admission testing timelines.
• Coordinate doctors' schedules; answer phones and triage calls by severity.
• Verify benefits and obtain pre-certifications; address billing inquiries.

Skills

Scheduling

Customer Service

Medical terminology

Typing 35 wpm

English literacy

Phone etiquette

Office software

Scheduling systems

Education

High school diploma or GED

One year Surgical Coordinating Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Surgical Coordinator!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The Surgical Coordinator efficiently performs duties in a manner consistent with Mercy's Mission and Values. Duties include scheduling surgery, pre-authorization for surgical and office procedures, payment posting, charge entry and entry of patient demographics. Efficiently provides quotes for cosmetic procedures. Tracks pre-admission testing results insuring they have been received in a timely manner according to office protocol. Manage doctors’ surgery schedule to include coordinating surgeries with other doctors’ offices. Answering phones and triaging patient phone calls for severity/importance Posses and understand HMO's, Managed Care and Third Party regulations as they apply to a specialty practice. Verification of benefits pertaining to upcoming surgeries Obtains pre-certifications and addresses all billing inquires. All other duties as assigned.

Requirements

Education and Work Experience

• Must possess a high school diploma or GED
• Must possess working knowledge of physician practice operations and understanding of basic scheduling system management.
• Must possess willingness to go above and beyond with every patient.
• Must possess ability to handle details and be well organized.
• One year Surgical Coordinating Experience

Specific Requirements

• License Requirements: N/A
• Certification Requirements: N/A
• Age Specific Care Provided For: N/A
• Knowledge, Skills and Abilities:
  • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Meditech (if applicable to position)
  • Epic (if applicable to position)
  • Performance Manager/NetLearning
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.
  • Other Requirements:
    • Typing
    • Scheduling
    • Customer Service
    • Knowledge of basic medical terminology
    • Interpersonal skills to deal effectively with clients, visitors, employees, and hospital personnel in exchanging and relaying information and in providing client care.
    • Ability to work in a demanding and challenging enviroment
    • Supports the team effort through a willingness to work beyond normal working hours.
    • Able to work indenpendently with frequent interruptions.
    • Follows written and oral instructions.
    • Knowledge of duties and use of office equipment.
    • Must have excellent telephone demeanor.
    • Must possess excellent hygiene and grooming habits
    • Ability to prioritize work load for the most efficient performance.
    • Must be able to accurately type 35 words per minute
    • Capable to cope with interruptions and be flexible

Min

USD $21.98/Hr.

Max

USD $36.27/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employeesVoluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.