Administrative & Client Relations Manager

Lillian James Creative; Kansas City (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Four-day workweek

Unlimited vacation

Health insurance (employee)

Health insurance (family)

Job summary

Lillian James Creative is looking for an Administrative & Client Relations Manager to help manage client communication, internal coordination, scheduling, follow-up, and day-to-day administrative needs in a fast-paced setting.

You’ll work closely with the owner while also communicating directly with clients, prospects, vendors, and internal team members to keep projects moving and ensure timely follow-ups.

Qualifications

• Experience in administrative support or executive assistance.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and priorities.
• Proactive, self-starter with initiative.

Responsibilities

• Serve as day-to-day client contact and respond to routine questions.
• Draft client emails and coordinate follow-ups.
• Manage calendars, scheduling, and meeting notes.
• Update CRMs and project management systems.
• Coordinate projects and ensure next steps are clear.
• Identify bottlenecks and keep projects moving.

Skills

Extremely organized

Strong written & verbal communicator

Client communication

Self-starter

Multi-project management

Tech-savvy

Tools

Google Workspace

Gmail

Google Calendar

CRMs

Project management software

Spreadsheets

Job description

Administrative & Client Relations Manager

Lillian James Creative is looking for a highly organized, proactive Administrative & Client Relations Manager to help manage client communication, internal coordination, scheduling, follow-up, and day-to-day administrative needs.

This role is ideal for someone who thrives in a fast-paced environment, communicates exceptionally well, and naturally takes ownership of what needs to happen next.

You’ll work closely with the owner while also communicating directly with clients, prospects, vendors, and internal team members. You’ll help manage multiple inboxes, keep projects moving, coordinate schedules, track outstanding items, and make sure important details and follow-ups do not fall through the cracks.

This is not a role for someone who needs a detailed to-do list every day. We need someone who can look at what is happening, identify what needs attention, and take initiative to get it handled.

What You’ll Do

Client Communication & Relations

• Serve as a day-to-day point of contact for clients
• Respond to routine client questions and requests
• Draft and send client emails on behalf of the owner when appropriate
• Follow up with clients for approvals, information, content, documents, scheduling, and outstanding items
• Provide clients with updates on projects, timelines, and next steps
• Make sure client questions and requests are routed to the appropriate team member
• Help maintain strong, responsive, and professional client relationships
• Identify client concerns or issues and make sure they are addressed quickly
• Help coordinate client onboarding and offboarding
• Schedule client meetings, strategy calls, video shoots, webinars, and other appointments

Administrative Support

• Help manage and organize multiple email inboxes
• Flag important messages and identify what requires immediate attention
• Draft responses and handle routine correspondence
• Manage calendars, meetings, and scheduling
• Help organize the owner’s priorities and daily follow-up items
• Prepare documents, meeting notes, agendas, and internal updates
• Maintain organized files, client information, spreadsheets, and records
• Assist with day-to-day administrative and operational needsCoordinate with vendors, partners, and outside contacts as needed
• Handle miscellaneous administrative needs that come up throughout the day

Project & Team Coordination

• Keep track of deadlines, deliverables, approvals, and outstanding tasks
• Follow up with team members to make sure projects continue moving
• Update project management systems, CRMs, and internal tracking documents
• Make sure tasks are assigned to the correct person
• Coordinate communication between clients and internal team members
• Help organize multiple projects happening at the same time
• Identify bottlenecks or missing information before they delay a project
• Make sure meetings and conversations turn into clear next steps
• Follow through until tasks are actually completed, not just assigned

What We’re Looking For

You will be a strong fit for this role if you are:

• Extremely organized
• A strong written and verbal communicator
• Comfortable communicating directly with clients
• Friendly, professional, and confident
• A self-starter who does not need constant direction
• Able to manage multiple projects and priorities at the same time
• Comfortable working in a very fast-paced environment
• Detail-oriented and dependable
• Naturally good at following up and following through
• Able to determine what is urgent and what can wait
• Resourceful and comfortable figuring things out
• Comfortable taking ownership of responsibilities
• Tech-savvy and able to learn new systems quickly
• Able to communicate clearly with different personalities
• Comfortable switching between clients, projects, and priorities throughout the day
• Someone who sees something that needs to be handled and handles it

Experience That Would Be Helpful

Experience in one or more of the following areas is preferred:

• Administrative support
• Executive assistance
• Client relations
• Account management
• Client success
• Project coordination
• Marketing agencies
• Professional services
• Small business operations

Experience with platforms such as Google Workspace, Gmail, Google Calendar, project management software, CRMs, spreadsheets, and other cloud-based tools is helpful.

Marketing experience is a plus, but it is not required.

We care more about finding someone who is organized, proactive, reliable, an excellent communicator, and able to learn quickly.

What This Role Is Not

This is not a traditional administrative assistant position where you simply wait for tasks to be assigned.

There will absolutely be administrative work, but this person will also be trusted to communicate with clients, manage follow-ups, coordinate projects, solve problems, and help keep the business organized.

We need someone who is comfortable saying:

“I saw this needed to happen, so I took care of it.”

What Success Looks Like

You make things easier for the owner, the team, and our clients.

Clients receive timely responses.

Emails do not sit unanswered.

Follow-ups happen without someone having to remember them.

Meetings are scheduled correctly.

Projects continue moving.

Outstanding items are tracked.

Deadlines do not sneak up on the team.

People know what they are responsible for and what happens next.

Most importantly, you become someone we can trust to take ownership of something and see it through without constant oversight.

If you love creating order, communicating with people, managing a lot of moving pieces, and being the person who makes sure things actually get done, this could be a great fit.

Salary & Benefits

• $50,000 annual salary
• Typically a four-day workweek, although a four-day schedule is not guaranteed every week based on business and client needs
• Unlimited vacation
• 100% employer-paid health and dental insurance for the employee
• 50% employer-paid health and dental insurance for eligible family coverage