Administrative Clerk II: Cross-Dept Admin & Call Support

Commonwealth-of-Pennsylvania; Frackville (PA); On-site; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Corrections at SCI Mahanoy seeks a Clerical Assistant 2 to support various offices with call handling, data entry, file management, and document preparation. The role emphasizes accuracy, professionalism, and clear communication to keep operations running smoothly.

You will work 37.5 hours weekly, 8:00 AM to 4:00 PM, Monday through Friday, with no telework option. Starting salary is $36,831 annually and includes standard Commonwealth benefits.

Qualifications

• Six months as Clerical Assistant 1 or equivalent Federal/ Commonwealth title.
• High school diploma or equivalent; acceptable combination of experience and training.
• Two years or more of experience with Microsoft systems and other office software.
• Experience with ERP SAP and Adobe Pro for document handling.
• Ability to use video conferencing tools (Teams/Zoom) and to create meetings.
• Must pass background check and CJIS requirements.

Responsibilities

• Call Management: Answer and direct incoming calls.
• Information Support: Provide names and locations of staff for routing.
• Suspicious Reporting: Report concerning calls to proper authority.
• Clerical Processing: Typing, paperwork, and document organization.
• Data Entry: Input work orders, purchases, and payments.
• Department Assistance: Support maintenance, visitors, and appointment coordination.

Skills

Keyboarding speed

Microsoft Office (Word/Excel/Outlook)

Adobe Acrobat Pro

Video conferencing (Teams/Zoom)

Document assembly and data entry

Call management

Education

High school diploma

Tools

SAP

Microsoft Dynamics

Job description

Commonwealth of Pennsylvania's Department of Corrections at SCI Mahanoy seeks a Clerical Assistant 2 to support various offices with call handling, data entry, file management, and document preparation. The role emphasizes accuracy, professionalism, and clear communication to keep operations running smoothly.

You will work 37.5 hours weekly, 8:00 AM to 4:00 PM, Monday through Friday, with no telework option. Starting salary is $36,831 annually and includes standard Commonwealth benefits.