Clerical Assistant 2 - SCI Mahanoy

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Corrections is seeking a Clerical Assistant 2 at SCI Mahanoy. The role provides clerical, information, and administrative support across the facility, helping staff and processing calls and documents.

Full-time, 37.5 hours weekly, 8:00 AM–4:00 PM, with no telework option. Starting salary $36,831, with opportunities to grow office skills while contributing to safety, structure, and coordination at the institution.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent, or high school diploma or equivalent.
• Two years or more of experience with Microsoft systems (Word/Excel/Outlook) and other software.
• Ability to use electronic communication tools (video conferencing) and standard office software.

Responsibilities

• Call Management: Answer and direct incoming calls and place outgoing calls for staff.
• Information Support: Provide names and locations of frequently contacted personnel.
• Suspicious Reporting: Report concerning calls involving inmates or employees to the proper authority.
• Clerical Processing: Type, prepare paperwork, and organize documents.
• Data Entry: Input work orders, purchase requests, and payment information.
• Department Assistance: Support maintenance, visitor entry, and appointment coordination.

Skills

Keyboarding skills

Microsoft Word/Excel/Outlook

Electronic communication tools

Office equipment operation

Clerical experience

Education

High school diploma or equivalent

Tools

SAP

Adobe Pro

Job description

As a Clerical Assistant 2 with the Department of Corrections at SCI Mahanoy, you will play a key part in keeping daily tasks on track. This position offers a chance to grow office skills while supporting many departments across the facility. You will help staff, handle phone calls, and complete essential clerical work that makes a difference each day. Step into a role where your efforts support safety, structure, and strong communication.

This role focuses on providing clerical, communication, and administrative support to maintain smooth operations within the institution.

As a Clerical Assistant 2, you will perform the following duties:

• Call Management: Answer and direct incoming calls while placing outgoing calls for staff
• Information Support: Provide names and locations of frequently contacted personnel to assist in call routing
• Suspicious Reporting: Report concerning calls involving inmates or employees to the proper authority
• Clerical Processing: Complete clerical work including typing, preparing paperwork, and organizing documents
• Data Entry: Input work orders, purchase requests, and payment information into designated systems
• Department Assistance: Provide clerical support for maintenance, visitor entry, and appointment coordination

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:00 PM, Monday-Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Special Requirements (NSRs)

• Must possess keyboarding skills to meet standards for speed and accuracy.

Additional Requirements

• Must understand how to efficiently use and navigate a personal computer.
• Must have two (2) years or more of experience with the Microsoft systems (Word/Excel/Outlook, etc.) and other software packages to create and maintain spreadsheets/calendars/documents/rosters etc.
• Must have the ability to work with various office equipment such as: scanner, printer, fax machine, computer, tablet, telephone, personal communication devices etc.
• Must have previous experience working in an office setting as a clerk and/or personal assistant.
• Must have the ability to use electronic communication tools/skills, such as video conferencing, and creating meetings in Microsoft Teams or Zoom.
• Must have experience combining and manipulating documents in Adobe Pro software.
• Must have one (1) year or more of experience working with enterprise resource planning software (such as SAP).
• Successful completion of basic training in Elizabethtown, PA is required.
• You must be able to perform essential job functions.

Preferred Qualifications (not required)

• Ability to stand and operate document scanning machines.
• Previous experience using Microsoft Dynamics.

Legal Requirements

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.