Administrative Associate II - Deaf & Hard of Hearing

Arts In Wilmington; Northern (KY); Hybrid; USD 33,000 - 49,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Associate II for the Deaf and Hard of Hearing Division based at the Charlotte Regional Center. The role includes training staff on office procedures, closing processes, routing visitors and callers, and managing meeting logistics.

Candidates should have strong customer service skills, familiarity with TTY/video phone, and basic sign language.

Qualifications

• Exceptional Customer Service; ability to use TTY and video phone.
• Basic knowledge of working with consumers with various degree of hearing loss.
• Basic sign language skills is a preference, and must be willing to learn if there is no prior possession of these skills.
• Previous office administration experience including filing, scheduling employment, drafting documents, and processing mail.

Responsibilities

• Train new staff on in-house office procedures.
• Handle end of day closing processes for the regional center.
• Know the programs and operations of the division to route visitors and callers.
• Take minutes and manage logistics for meetings.

Skills

Customer Service

TTY & Video Phone

Sign Language

Office Administration

Filing & Mail

Scheduling

Drafting documents

Job description

The North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Associate II for the Deaf and Hard of Hearing Division based at the Charlotte Regional Center. The role includes training staff on office procedures, closing processes, routing visitors and callers, and managing meeting logistics.

Candidates should have strong customer service skills, familiarity with TTY/video phone, and basic sign language.