Administrative Associate II

Health & Human Services; Charlotte (NC); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation and sick leave

Community service leave

Paid parental leave

Job summary

Health & Human Services in Charlotte, NC, is hiring an Administrative Associate II to support the Division of Deaf and Hard of Hearing. The role focuses on training staff, closing daily operations, routing visitors, and managing meeting logistics.

It requires a high school diploma or GED with at least one year of admin experience. The position offers state benefits, generous leave, and a structured work environment at the Charlotte Regional Center.

Qualifications

• High school diploma or GED plus one year of administrative experience.
• Equivalent combination of education and experience accepted.
• Applicants may be subject to a criminal background check.

Responsibilities

• Train new staff on in-house office procedures.
• Handle end-of-day closing processes for the regional center.
• Know the programs and operations to appropriately route visitors and callers.
• Take minutes and handle logistics for meetings.

Skills

Customer service

TTY/Video phone

Hearing loss awareness

Basic sign language

Office administration

Education

High school diploma or GED

Tools

Office software

Job description

Agency Dept of Health and Human Services Division Deaf and Hard of Hearing Job Classification Title Administrative Associate II (S) Position Number 60043257 Grade NC02

About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Administrative Associate II position is with the Division of Services for the Deaf and the Hard of Hearing and is located in the Charlotte Regional Center. This position is responsible for providing a comfortable office environment for individuals who are deaf, hard of hearing or deaf-blind. Job responsibilities include the following:

• Responsible for training regarding in-house office procedures for new staff
• Handles end of day closing processes for the regional center
• Knowledge of the programs and operations of the division that are essential to appropriately route visitors and callers
• Responsible for logistics and taking minutes associated with meetings

Knowledge Skills and Abilities / Management Preferences

Salary Range: $32,500 - $49,340 Recruitment Range: $32,500 - $37,595

Repost - Previous Applicants Do Not Need To ReapplyIn Order To Be Considered For This Vacancy.

Eligibility for Sign-on Bonus

To qualify for the Sign-on Bonus, a newly hired permanent full-time or permanent part-time employee must work 30 to 40 hours per week to be eligible.

Those who are eligible and working less than 40 hours a week will receive a prorated rate.

An employee is not eligible for a sign-on bonus if:

• The employee has held a position in the North Carolina State government, including the judicial system, or the University of North Carolina system, within the last 12 months (the employee shall remain ineligible for 12 months from the separation date)
• The employee has previously received a sign-on bonus from any State agency DHHS has paid any contract placement or recruitment fees.

All Sign-on Bonuses are contingent upon budget and final eligibility determination as of the effective date of hire.

Additional information regarding the Sign-on Policy can be found here Sign-On and Retention Bonus Policy

Preferred Skills

• Exceptional Customer Service; ability to use TTY and video phone; Basic knowledge of working with consumers with various degree of hearing loss.
• Basic sign language skills is a preference, and must be willing to learn if there is no prior possession of these skills.
• Previous office administration experience including filing, scheduling employment, drafting documents, and processing mail.

Division Mission

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.

Compensation & Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits Supplemental and Contact Information

Equal Opportunity & Accommodations

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Requirements

High school or General Educational Development (GED) diploma and one year of administrative experience. OR An equivalent combination of education and experience.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD‑214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD256 or NGB22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.