Administrative Associate II

Health & Human Services; Guilford (CT); On-site; USD 31,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation & leave

Job summary

The North Carolina Department of Health and Human Services (DSDHH) seeks an Administrative Associate II for the Greensboro Regional Center. You will create a welcoming environment for Deaf and hard-of-hearing individuals, train new staff, close daily operations, route visitors, and take meeting minutes.

Ideal candidates bring high school level education, at least one year of admin experience, and ability to work with diverse hearing-loss communities; sign-language skills are a plus and

Qualifications

• Ability to use TTY and video phone.
• Basic knowledge of working with consumers with various degrees of hearing loss.
• Basic sign language skills preferred and willingness to learn.
• Previous office administration experience including filing, scheduling, drafting documents, and mail processing.
• High school or GED diploma required with at least one year of administrative experience.

Responsibilities

• Provide training on in-house office procedures for new staff.
• Handle end-of-day closing processes for the regional center.
• Know programs and operations to route visitors and callers appropriately.
• Manage logistics and take meeting minutes.

Skills

TTY & video phone

Working with hearing loss

Sign language basics

Willing to learn sign language

Office administration experience

Education

High school diploma or GED

Job description

Agency Dept of Health and Human Services Division Deaf and Hard of Hearing Job Classification Title Administrative Associate II (S) Position Number 60043246 Grade NC02

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Administrative Associate II position is with the Division of Services for the Deaf and the Hard of Hearing and is located in the Greensboro Regional Center. This position is responsible for providing a comfortable office environment for individuals who are deaf, hard of hearing or deaf-blind. Job responsibilities include the following:

• Responsible for training regarding in-house office procedures for new staff
• Handles end of day closing processes for the regional center
• Knowledge of the programs and operations of the division that are essential to appropriately route visitors and callers
• Responsible for logistics and taking minutes associated with meetings

The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind.

Knowledge Skills and Abilities/Management Preferences

Applicants who possess the following skills are preferred:

• Ability to use TTY and video phone
• Basic knowledge of working with consumers with various degree of hearing loss
• Basic sign language skills is a preference, and must be willing to learn if there is no prior possession of these skills
• Previous office administration experience including filing, scheduling employment, drafting documents, and processing mail

Salary Grade Range

Salary Grade Range: $31,200 - $51,249
Recruitment Range: $31,200 - $41,225

Eligibility for Sign‑on Bonus

To qualify for the Sign‑on Bonus, a newly hired permanent full‑time or permanent part‑time employee must work 30 to 40 hours per week to be eligible. Those who are eligible and working less than 40 hours a week will receive a prorated rate. An employee is not eligible for a sign‑on bonus if:

• The employee has held a position in the North Carolina State government, including the judicial system, or the University of North Carolina system, within the last 12 months (the employee shall remain ineligible for 12 months from the separation date)
• The employee has previously received a sign‑on bonus from any State agency
• DHHS has paid any contract placement or recruitment fees

All Sign‑on Bonuses are contingent upon budget and final eligibility determination as of the effective date of hire. Additional information regarding the Sign‑on Policy can be found here.

Posting closes at 11:59 p.m. the night before the closing date

Post closes at 11:59 p.m. the night before the closing date.

About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH):

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well‑being.

Compensation & Benefits

• The State of North Carolina offers excellent comprehensive benefits
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis)
• Employees also receive paid vacation, sick, and community service leave
• In addition, paid parental leave is available to eligible employees

Visit website for State Benefits Supplemental and Contact Information.

Equal Opportunity Statement

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/

DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

High school or General Educational Development (GED) diploma and one year of administrative experience; OR an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.

Veterans’ and National Guard Preference: Applicants seeking Veteran’s Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.