Administrative Associate II

Arts In Wilmington; Northern (KY); Hybrid; USD 33,000 - 49,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Associate II for the Deaf and Hard of Hearing Division based at the Charlotte Regional Center. The role includes training staff on office procedures, closing processes, routing visitors and callers, and managing meeting logistics.

Candidates should have strong customer service skills, familiarity with TTY/video phone, and basic sign language.

Qualifications

• Exceptional Customer Service; ability to use TTY and video phone.
• Basic knowledge of working with consumers with various degree of hearing loss.
• Basic sign language skills is a preference, and must be willing to learn if there is no prior possession of these skills.
• Previous office administration experience including filing, scheduling employment, drafting documents, and processing mail.

Responsibilities

• Train new staff on in-house office procedures.
• Handle end of day closing processes for the regional center.
• Know the programs and operations of the division to route visitors and callers.
• Take minutes and manage logistics for meetings.

Skills

Customer Service

TTY & Video Phone

Sign Language

Office Administration

Filing & Mail

Scheduling

Drafting documents

Job description

**Agency**Dept of Health and Human Services**Division**Deaf and Hard of Hearing**Job Classification Title**Administrative Associate II (S)**Position Number**60043257**Grade**NC02The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**This Administrative Associate II position is with the Division of Services for the Deaf and the Hard of Hearing and is located in the Charlotte Regional Center. This position is responsible for providing a comfortable office environment for individuals who are deaf, hard of hearing or deaf-blind. Job responsibilities include the following: • Responsible for training regarding in-house office procedures for new staff • Handles end of day closing processes for the regional center • Knowledge of the programs and operations of the division that are essential to appropriately route visitors and callers • Responsible for logistics and taking minutes associated with meetings The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind.**Knowledge Skills and Abilities/Management Preferences**Salary Range: $32,500 - $49,340Recruitment Range: $32,500 - $37,595*Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.**The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.** Exceptional Customer Service; ability to use TTY and video phone;* Basic knowledge of working with consumers with various degree of hearing loss.* Basic sign language skills is a preference, and must be willing to learn if there is no prior possession of these skills.* Previous office administration experience including filing, scheduling employment, drafting documents, and processing mail.**The Division of Services for the Deaf and Hard of Hearing** works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.**Compensation & Benefits:** The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Visit website for**Supplemental and Contact Information**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: .DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process **Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the \"Work Experience\" section of the application to support your answers.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered \"Positions of Trust\" will be subject to a criminal background check.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are \"Under Review\" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.* For a list of organizations that perform this specialized service, please visit the NACES membership website at .Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions. *Transcripts, degree evaluations and cover letters may be uploaded with your application.*Veterans’ and National Guard Preference* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.* Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at [e-mail]. ***Resumes will not be accepted in lieu of completing this application.*****Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education