Administrative Associate, Front Office and Advising Support

Auburn University at Montgomery; Montgomery (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Auburn University at Montgomery is seeking an Administrative Associate to optimize front-office operations and support Central Advising’s mission. The role includes scheduling appointments, handling inquiries, and maintaining accurate records while assisting the Director and Associate Director with administrative tasks.

The position emphasizes customer service, coordination of advising events, purchasing, and data entry, reporting to the Director of Central Advising. Equal opportunity employer.

Qualifications

• High school diploma and two years clerical/administrative experience. Education may substitute for experience.
• Bachelor’s Degree and experience in higher education or academic support services are preferred.
• Ability to learn university practices and procedures; strong MS Office and data-management skills.

Responsibilities

• Foster a welcoming front-office with excellent customer service and positive interactions.
• Oversee daily front-office operations, including processing student forms and maintaining records.
• Schedule advising appointments and manage the office calendar for efficient service.
• Direct phone calls and email inquiries to the appropriate advisors and departments.
• Coordinate office supply inventory and manage purchase orders as needed.
• Initiate and track maintenance requests using the Track-It system.
• Coordinate Central Advising events with Marketing and Conference Services.
• Collect and maintain fiscal and statistical records; assist with reports and data entry.
• Prepare, proofread, and draft correspondence for supervisory staff.

Skills

Microsoft Office

Organizational skills

Communication

Multitasking

Discretion

Education

High school diploma

Bachelor’s Degree (preferred)

Tools

Banner

Argos

Advisortrac

CRM Advise

Tigerbuy

Job description

Auburn University at Montgomery is seeking an Administrative Associate to optimize front-office operations and support Central Advising’s mission. The role includes scheduling appointments, handling inquiries, and maintaining accurate records while assisting the Director and Associate Director with administrative tasks.

The position emphasizes customer service, coordination of advising events, purchasing, and data entry, reporting to the Director of Central Advising. Equal opportunity employer.