Administrative Associate

Sentara Health Plans; Norfolk (VA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Benefits

PTO & Sick Leave

Employer 401k Match

Tuition Assistance

Life Insurance

Pet Insurance

Job summary

Sentara Norfolk General Hospital in Norfolk, VA seeks an Administrative Associate for the Neuro ICU. This full-time, day-shift role runs 7 a.m. to 3:30 p.m. with every other weekend, supporting clerical tasks, patient records, appointment scheduling and front-desk inquiries.

You will collaborate with medical staff, management and patients to ensure high-quality care, providing frontline administrative support and exceptional customer service on the unit.

Qualifications

• High School Grad or Equivalent (Required).
• Microsoft Office Skills (Preferred).
• Previous Experience working in a Fast-paced Environment (Preferred).
• Excellent Customer Service Experience (Preferred).
• Medical Office Experience (Preferred).
• Computer Savvy (Preferred).

Responsibilities

• Provides clerical support and handles patient inquiries.
• Manages patient records and schedules appointments.
• Collaborates with medical staff, management and patients to ensure quality care.
• Provides administrative support to the assigned unit or department.
• Serves as first point of contact for patients, families and visitors with excellent customer service.

Skills

Fast-paced Environment Experience

Customer Service Experience

Medical Office Experience

Computer Savvy

Education

High School Grad or Equivalent

Tools

Microsoft Office Skills

Job description

City/State Norfolk, VA

Work Shift First (Days) Overview: Sentara Norfolk General Hospital Neuro ICU is hiring a Full-time, day-shift Administrative Associate. Hours/Shift: Full-time, 40 hours a week on Day Shift from 7 a.m. to 3:30 p.m. and every other weekend.

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care. Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education & Experience

• High School Grad or Equivalent (Required)
• Microsoft Office Skills (Preferred)
• Previous Experience working in a Fast-paced Environment (Preferred)
• Excellent Customer Service Experience (Preferred)
• Medical Office Experience (Preferred)
• Computer Savvy (Preferred)

Keywords: Administrative Associate, Clerical Support, Receptionist, Call Center, Medical Office.

Benefits

Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School. In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.

U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Sentara offers professional development and a continued employment philosophy!