Administrative Associate

The Watches of Switzerland Group; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, life & disability

Staff discount

Training and development

Career growth

Job summary

The Watches of Switzerland Group is seeking an Administrative Associate to provide essential showroom administration and excellent client service. You will support daily operations, ensure procedures are followed, and help create an amazing experience for clients in our US showrooms.

This role requires schedule flexibility to accommodate showroom hours, including evenings and weekends. You will collaborate across teams, manage costs and performance data, and communicate clearly with colleagues

Qualifications

• Ability to manage and deliver operating costs, identifying efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KPIs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Excellent interpersonal and communication skills with the ability to work collaboratively and cross functionally with all levels of management.
• Previous experience in office or retail Administration and Operations.

Responsibilities

• Provide dedicated administrative support to showroom operations and clients.
• Ensure showroom administration aligns with company procedures.
• Deliver excellent client service and create an amazing showroom experience.
• Maintain schedule flexibility to accommodate showroom hours, including evenings and weekends.

Skills

Cost management

Project planning

Communication

Interpersonal skills

Time management

Cross-functional collaboration

Office/retail admin

Analytical thinking

Job description

Job Purpose

At Mayors, the Administrative Associate plays play a key role in ensuring that all areas of administration within the showroom are kept in line with company procedures. You will be a dedicated and committed team player offering a consistent support to the showroom and clients; with a passion for delivering excellent client service ensuring that everyone has an amazing experience in our Showrooms.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Excellent interpersonal and communication skills with the ability to work collaboratively and cross functionally with all levels of management
• Previous experience in office or retail Administration and Operations

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts