Administrative Assistant, Workforce Continuing Education

Asheville-Buncombe Technical Community College; Asheville, Northern (NC, KY); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Asheville-Buncombe Technical Community College seeks an Administrative Assistant for Workforce Continuing Education to support daily operations and student services. You will prepare communications, manage rosters, process paperwork, and coordinate scheduling with internal teams and partner organizations.

The role requires strong customer service, details orientation, and experience with data systems and Microsoft 365 tools.

Qualifications

• Associate degree required; two years of full-time or equivalent customer service/office admin experience.
• Experience using data management systems.
• Proficiency with Microsoft 365 suite and Adobe Acrobat.

Responsibilities

• Provides customer service to students and stakeholders with professional on-site support.
• Prepares communications and spreadsheets to support class operations.
• Manages scheduling, attendance, and class rosters in the college systems.

Skills

Customer service

Office communication

Data management

Education

Associate Degree

Tools

Microsoft 365

Adobe Acrobat

Job description

Administrative Assistant, Workforce Continuing Education

Position Title: Administrative Assistant, Workforce Continuing Education

Position Type: Full Time Regular

Annual Schedule: 12 months

Expected Work Schedule: Standard

Anticipated Days: Monday - Friday

Anticipated Hours: 8:00 a.m. - 5:00 p.m.

Anticipated Hours per Week: 40

Work Location

Position Summary

This position performs administrative functions that support the Workforce Continuing Education Department. Provides customer service to students, department staff, internal and external customers including business partners. Assumes initiative for carrying out the vision of the department. Serves as a primary point of contact for student information regarding Workforce Programs.

Duties:

• Prepares communications and spreadsheets that support class operations which includes copying, filing, composing letters, drafting memos, communicating workforce programs via phone/email/mail to current students / potential students / businesses / organizations / workforce partners.
• Provides on-site (and off-site, as needed) customer service and follow-up support for the Workforce Continuing Education Department, including distribution of promotional materials and schedules and marketing material preparation.
• Completes travel, print shop, purchasing requests and other form related documentation.
• Assists with organization and preparation of department meetings, events, and activities.
• Creates Roster and Attendance Sheets for classes, makes reminder/cancellation calls/emails to students, and prints certificates for classes.
• Enters sections and changes in the NC Colleague system.
• Prepares purchase requisitions through eProcurement, utilizes P-Card and reconciles statements.
• Collects and processes class evaluations and maintains instructional materials and program records. Point of contact for copier functionality and facility work orders.
• Creates room reservations in 25Live and resolves room conflicts and room capacity errors for Continuing Education classes.
• Provides back up support for compiling/reconciling payroll related documents.
• Assists current and potential Continuing Education students with course information as it relates to Workforce Programs.
• Contributes to the College Vision, Mission, Values, and RISE statement.
• Performs other duties as assigned.

Minimum Requirements:

• Associate Degree
• Two years of full-time or equivalent experience in customer service or office administration.
• Experience utilizing data management systems.
• Experience utilizing Microsoft 365 suite of products and software applications such as Adobe Acrobat.

Preferred Qualifications:

• Experience working in higher education.
• One year of full-time or equivalent experience working with Colleague data management system.
• Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.

Why Should I Work at A-B Tech?

A-B Tech is nestled in the mountains of Western North Carolina and has served as the region’s premier two-year college since our establishment in 1959. With four locations, the College service area includes Buncombe and Madison Counties. We are a family of approximately:

• 14,000 continuing education students
• 1,100 faculty & staff

We offer an array of programs to meet local workforce needs which culminate in:

• 30 diplomas
• 122 certificates

A-B Tech is indicative of the modern comprehensive community college – providing innovative educational programming and collaborative community development. If you are dedicated to student and community success, then we invite you to explore employment opportunities at A-B Tech. We hope you will consider joining the A-B Tech Trailblazer family!

A-B Tech commits to demonstrating an inclusive and welcoming culture of Respect, Integrity, and Support for Everyone. This is evident by our RISE Committee, the Trailblazer RISE Award, and annual RISE projects including the Welcoming Classroom, Appreciative Advising, and more!

A-B Tech is looking for: a person who shares our commitment to sustaining a workplace that offers equal employment opportunity for applicants and employees without discrimination based on race, color, national origin, citizenship, religion, sex, sexual orientation, gender identity or expression, pregnancy, disability genetic information/medical history, age, and/or veteran/military status. In addition, the College prohibits discrimination based on any characteristic or condition protected by law, but not specifically mentioned here.

Review Date: 10/22/2026

Start Date: 12/01/2026

Keep Open Until Filled: Yes

Salary or Hourly Pay Range (Salary is Non-Negotiable)

$43,260

Total Compensation

Your total compensation goes beyond this maximum salary. Your A-B Tech benefits represent nearly 30% of your total compensation. The total compensation for this position includes an 26.1% employer contribution to a defined pension plan, contributions towards medical and dental policies and fully funded life insurance / accidental death & dismemberment policy.

Sunnicrest Building, 340 Victoria Road Asheville, NC 28801

Office Hours: Monday - Friday 9:00 a.m. - 5:00 p.m.