Administrative Assistant - Tours

Cape Fox Shared Services; Ketchikan (AK); On-site; USD 31,684 - 34,440; Part time

Job summary

Cape Fox Tours is seeking an experienced Administrative Assistant to support the Tours operations. The AA provides administrative and operational support to the Tours General Manager, coordinating schedules, handling correspondence, and maintaining documentation to ensure smooth daily operations.

Typical hours start at 7 or 8 AM and run until 3–5 PM, with occasional travel to tour sites for deposits, deliveries, and errands.

Qualifications

• Experience providing administrative support to a manager.
• Ability to coordinate schedules and handle routine correspondence.
• Comfort handling onboarding, records, and clerical tasks.

Responsibilities

• Provide administrative support to the Tours General Manager, including scheduling, correspondence, and routine communication.
• Coordinate daily, weekly, and seasonal work schedules for tour and retail staff.
• Prepare, organize, and maintain departmental documents, reports, and logs.
• Assist with onboarding and submission of new-hire paperwork.
• Maintain records such as employee files, inventory logs, and operational documents.
• Support staff communication and relay information on behalf of the General Manager.
• Support setup, organization, and closing procedures for tours and retail operations.
• Assist with customer inquiries and guest service support.
• Engage with local businesses/partners for community engagement and communication.
• Help prepare materials for training, staff meetings, and operational updates.
• Track inventory documentation and resources; update SOPs and job descriptions.
• Provide general office support including filing, data entry, calendar organization, and internal communication.

Skills

Administrative support

Scheduling

Customer service

Documentation

Job description

Cape Fox Tours is seeking an experienced Administrative Assistant to support the exciting area of Tours within Cape Fox Corporation. The CFT Administrative Assistant (AA) provides direct administrative and operational support to the Tours General Manager. The AA ensures smooth daily operations by coordinating schedules, supporting staff communication, maintaining documentation, assisting with customer interaction, and handling routine administrative functions. The Administrative Assistant is a key supporter in helping the Tours General Manager oversee tour operations, retail support, and guest experience.

The typical work schedule would involve starting at either 7 or 8 AM and working until 3 to 5 PM depending on the day. The position might require driving to various tour sites to assist with deposits, supply pick ups, and deliveries, and other errands for managers.

When in the office, tasks typically would include occasional phone calls with vendors and partners plus scheduling, food/beverage ordering, sales (processing, correspondence, confirming, etc.), and emailing correspondence with ships.

This position is seasonal until October 31. The hourly rate for this position has been established at $23 to 25.

The above rate represents the company's good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.

Duties include:

• Utilize knowledge of Company Policies and Procedures.
• Provide administrative support to the Tours General Manager, including scheduling, correspondence, and routine communication.
• Assist with coordinating daily, weekly, and seasonal work schedules for tour and retail staff.
• Help prepare, organize, and maintain departmental documents, reports, and logs.
• Support onboarding tasks by assisting with completion and submission of new-hire paperwork.
• Maintain accurate records such as employee files, work permits, inventory logs, and operational documents.
• Assist with general supervision tasks by relaying information, following up on assignments, and supporting staff communication on behalf of the General Manager.
• Support the setup, organization, and closing procedures related to tours and retail operations.
• Assist with customer inquiries, guest service support, and resolving routine customer issues.
• Support the Tours General Manager with community engagement and communication with local businesses or partners.
• Help prepare materials for training, staff meetings, and operational updates.
• Track and organize inventory documentation, supplies, and necessary departmental resources.
• Help maintain and update standard operating procedures, job descriptions, and internal guidelines.
• Provide general office support including filing, data entry, calendar organization, and internal communication.
• Perform other duties as assigned to support tour operations and administrative needs.