Administrative Assistant - Tours

Cape Fox Corporation; Ketchikan, Northern (AK, KY); On-site; USD 35,000 - 50,000; Full time

Job summary

Cape Fox Corporation is seeking an experienced Administrative Assistant to join the Tours department. The Administrative Assistant will provide direct support to the Tours General Manager ensuring smooth daily operations through effective scheduling, staff communication, and documentation management.

The ideal candidate should have a high school diploma, 1-3 years of relevant experience, and proficiency in MS Office applications. This position is crucial for enhancing the overall guest experience and supporting the operational needs of the Tours department.

Qualifications

• 1 – 3 years of administrative, office support, or hospitality / tourism experience.
• Valid Driver’s License and good driving record required.
• Must have authorization to work in the United States.

Responsibilities

• Provide administrative support to the Tours General Manager.
• Assist with coordinating daily, weekly, and seasonal work schedules.
• Maintain accurate records such as employee files and work permits.

Skills

Strong organizational abilities

Proficient with MS Office applications

Ability to multi-task

Good communication skills

Education

High school diploma

Some college preferred

Job description

Cape Fox Tours is seeking an experienced Administrative Assistant to support the exciting area of Tours within Cape Fox Corporation. The CFT Administrative Assistant (AA) provides direct administrative and operational support to the Tours General Manager. The AA ensures smooth daily operations by coordinating schedules, supporting staff communication, maintaining documentation, assisting with customer interaction, and handling routine administrative functions. The Administrative Assistant is a key supporter in helping the Tours General Manager oversee tour operations, retail support, and guest experience.

Responsibilities

• Utilize knowledge of Company Policies and Procedures.
• Provide administrative support to the Tours General Manager, including scheduling, correspondence, and routine communication.
• Assist with coordinating daily, weekly, and seasonal work schedules for tour and retail staff.
• Help prepare, organize, and maintain departmental documents, reports, and logs.
• Support onboarding tasks by assisting with completion and submission of new-hire paperwork.
• Maintain accurate records such as employee files, work permits, inventory logs, and operational documents.
• Assist with general supervision tasks by relaying information, following up on assignments, and supporting staff communication on behalf of the General Manager.
• Support the setup, organization, and closing procedures related to tours and retail operations.
• Assist with customer inquiries, guest service support, and resolving routine customer issues.
• Support the Tours General Manager with community engagement and communication with local businesses or partners.
• Help prepare materials for training, staff meetings, and operational updates.
• Track and organize inventory documentation, supplies, and necessary departmental resources.
• Help maintain and update standard operating procedures, job descriptions, and internal guidelines.
• Provide general office support including filing, data entry, calendar organization, and internal communication.
• Perform other duties as assigned to support tour operations and administrative needs.

Travel Requirements

0 - 10%

Qualifications

• High school diploma required, some college preferred.
• 1 – 3 years of administrative, office support, or hospitality / tourism experience.
• Valid Driver’s License and good driving record required.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Knowledge of company policies and procedures.
• Strong organizational abilities with an ability to develop and establish record and file keeping procedures.
• Ability to operate computer and proficient with MS Office applications.
• Ability to multi-task daily and be adaptable in a fast-paced, dynamic environment.
• Must maintain confidentiality and be reliable.