Assistant General Manager – Tours

Cape Fox Shared Services

Ketchikan (AK)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401K with company match

Tuition reimbursement

Company holidays

Paid time off

Job summary

Cape Fox Tours in Alaska seeks an Assistant General Manager to support the General Manager and staff in tours and retail operations. The AGM will oversee supervision, scheduling, training, and paperwork with the aim of ensuring guest satisfaction and efficient operations.

requirements include 2+ years in management, 5+ years in hospitality/tours, and a 2-year college degree or equivalent. The role involves a varied schedule and benefits such as health and retirement plans.

Qualifications

Minimum of two (2) years of full-service management experience required.
At least 5 years of hospitality, customer service & tours experience.
Two-year college degree, or equivalent experience required.

Responsibilities

Process new hire paperwork and submit to HR within two days of hire.
Coordinate and schedule staff members with the General Manager.
Assist with supervision of tour and retail staff.
Assist with inventory receipt and staff training.
Support store opening/closing procedures.
Foster strong relationships with community, officials, businesses and customers.
Develop operational policies and standard operating procedures.

Skills

Management

Hospitality

Customer service

Scheduling

Staff supervision

Training

Communication

Education

Some college coursework completed

Tools

MS Office

Job description

Job Title

Assistant General Manager - Tours

Job Description

Cape Fox Tours is seeking an experienced Assistant General Manager to support the exciting area of Tours within Cape Fox Corporation. The Assistant General Manager (AGM) will provide support of management duties to the organization as needed or directed by the Cape Fox Tours (CFT) General Manager. The AGM will work with the General Manager and staff to complete tasks and assignments. The AGM will assist the General Manager with the general supervision of all tour and retail supervisory staff.

The Assistant General Manager should have knowledge of commonly used Company concepts, practices, and procedures within the organization and contracts. The Assistant General Manager will rely on instructions and pre-established, commonly known guidelines provided to perform the functions of the position.

The annual salary range for this exempt position is: $65,000 to $75,000.

The above salary range represents the company's good faith and reasonable estimate of possible compensation at the time of posting. In addition, we offer a variety of benefits, including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as a 401K with company match. This job will be posted until filled or withdrawn.

With Cape Fox Tours General Manager written approval, process and collect all required new hire paperwork and submit to Cape Fox Human Resources within two days of hire.
Process state work permits.
Work with CFT General Manager to coordinate and schedule staff members.
Assist the General Manager with general supervision of all tour and retail supervisory staff.
Assist the General Manager with receiving inventory and training staff members.
Assist with store opening and closing procedures.
Demonstrate excellent written and oral communication skills.
Work a variable work schedule.
Assist with training Cape Fox Tours employees in various aspects of their job.
Assist General Manager with building strong relationships within the community and with local officials, businesses, and customers.
Interface professionally with all levels of management and communicate effectively.
Assist the General Manager with development of operational policies and standard operating procedures as well as job descriptions.
Assist customers/staff/volunteers/visitors as related to tours and retail.
Collaborate with Cape Fox Tours General Manager to foster an operating environment that promotes and ensures consistent guest satisfaction and assists with resolving identified complaints or comments from customers.
Utilize knowledge of Company Policies and Procedures.

Travel Requirements

0 - 10%

Job Requirements

Minimum of two (2) years of full-service management experience required.
At least 5 years of hospitality, customer service & tours experience
Two-year college degree, or equivalent experience required.
Valid Driver’s License and good driving record required
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Knowledge of company policies and procedures.
Strong organizational abilities with an ability to develop and establish record and file keeping procedures.
Ability to operate computer and proficient with MS Office applications.
Ability to multi-task daily.
Must maintain confidentiality and be reliable.