Administrative Assistant - Technology Services & Support

Lakeside Educational Network; North Wales (Montgomery County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

403B with company match

Job summary

Lakeside Educational Network is seeking an Administrative Assistant to support our Technology Services & Support (TSS) team. This role emphasizes organized, proactive administrative and operational tasks in a fast-paced environment.

The ideal candidate will have 3–5 years of experience, strong communication, and proficiency with Microsoft Office and case management systems. This position offers comprehensive benefits and opportunities for professional development within a collaborative

Qualifications

• Proven experience (3–5 years) in administrative or secretarial roles.
• Excellent organizational and time-management skills.
• Strong communication skills, both written and verbal.
• Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems).
• Ability to handle multiple priorities with attention to detail.

Responsibilities

• Process incoming TSS support requests via phone and case management software.
• Respond to support requests and phone calls promptly, performing helpdesk triage as needed.
• Coordinate equipment repairs, including processing shipments and arranging deliveries.
• Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files.
• Maintain equipment and room calendars to ensure smooth operations.
• Order supplies as needed to support TSS staff.
• Provide administrative support to the supervisor, including scheduling and correspondence.
• Offer general support to TSS staff to facilitate daily operations.

Skills

Administrative experience

Time management

Communication skills

MS Office proficiency

Multi-tasking

Team collaboration

Tools

Microsoft Office Suite

Case management systems

Job description

Description

Lakeside Educational Network is seeking a dedicated and organized Administrative Assistant to support our Technology Services & Support (TSS) team. This role offers an excellent opportunity to contribute to a dynamic department by providing essential administrative and operational support. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

• Process incoming TSS support requests via phone and case management software
• Respond to support requests and phone calls promptly, performing helpdesk triage as needed
• Coordinate equipment repairs, including processing shipments and arranging deliveries
• Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files
• Maintain equipment and room calendars to ensure smooth operations
• Order supplies as needed to support TSS staff
• Provide administrative support to the supervisor, including scheduling and correspondence
• Offer general support to TSS staff to facilitate daily operations

Excellent Benefits Include

• Company paid health, dental, and vision coverage
• Generous paid time off benefits
• Participation in 403B with company match
• A competitive salary commensurate with experience

Join our team and be part of a collaborative culture that values innovation, growth, and professional development. We offer a supportive work environment with opportunities to expand your skills and contribute meaningfully to our organization’s success.

At Lakeside, we pride ourselves on being a nationally recognized trauma-informed organization. Our mission is to create a safe, supportive, and nurturing environment where students can thrive. With a focus on building positive relationships, managing emotions, and achieving academic success, we are dedicated to making a difference in the lives of students and fellow teachers.

Requirements

• Proven experience (3-5 years) in administrative or secretarial roles
• Excellent organizational and time-management skills
• Strong communication skills, both written and verbal
• Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems)
• Ability to handle multiple priorities with attention to detail
• Basic technical knowledge related to equipment and support processes is a plus
• Ability to work independently and collaboratively within a team environment