IT Administrative/Project Assistant

FAVORITE OFFICE AUTOMATION LLC; False Pass (AK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary based on experience

Paid Time Off

Career Growth Opportunities

Job summary

FAVORITE OFFICE AUTOMATION LLC is seeking a motivated technical administrative assistant to support our team and ensure smooth operations. You will handle calls, schedule service visits, plan meetings, and draft correspondence with a focus on organization and clear communication.

The ideal candidate is detail-oriented, proactive, and enjoys helping customers while collaborating with colleagues. Strong writing and verbal skills, a friendly demeanor, and the ability to multitask are essential for

Qualifications

• Basic understanding of IT and phone systems.
• Excellent computer skills; proficient with Word, Excel, Outlook, PowerPoint.
• Highly organized with strong time management and multitasking abilities.
• Experience troubleshooting basic computer and printer issues.
• Strong written and verbal communication; good interpersonal skills.
• Ability to work independently and as part of a team.
• High School diploma or equivalent; associate or bachelor’s degree or equivalent experience preferred.

Responsibilities

• Read and respond to emails; answer phones; schedule service calls; update and organize inventory.
• Triage customer support calls and route to appropriate team members.
• Report daily updates to the Director of Operations.
• Develop, update, and maintain office procedures.
• Track deadlines and facilitate communication for projects.
• Handle expense reporting, invoicing, and basic accounting tasks; bookkeeping is a plus.
• Interact with clients and vendors to provide excellent customer service.
• Maintain office supplies and inventory management.
• Create IT-related contracts for customers.
• Coordinate with service providers on customer issues.

Skills

IT basics

Phone systems knowledge

Time management

Multitasking

Customer service

Teamwork

Organizational skills

Education

High School diploma or equivalent

Associate or Bachelor’s degree or equivalent experience

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Job Description

We are a managed services provider. We provide various IT/Communication services to a wide variety of industries. Our company is responsible for ensuring our customers computer systems, networks, phone systems, camera systems and other technology equipment is operating at peak performance. We are growing and looking for a dynamic individual to join our team.

Benefits/Perks

• Competitive salary based on experience
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing person to join our team. As a technical administrative assistant, you’ll play an essential role in supporting our team and ensuring smooth operations. If you are a detail-oriented, proactive person who enjoys helping customers and collaborating with team members, we’d love to have you grow with us. Your responsibilities will include answering phone calls, scheduling appointments/service calls, planning meetings, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Responsibilities

• Manage daily administrative tasks such as reading and responding to emails, answering phones, scheduling service calls, and updating and organizing inventory.
• Triage customer support calls, resolve if possible, or assign to other team members if necessary.
• Report to Director of Operations for daily updates and issues requiring attention.
• Develop, update, and maintain relevant office procedures
• Assist in project management by tracking deadlines and facilitating communication.
• Handle expense reporting, invoicing, and basic accounting skills.
  • Bookkeeping skills would be nice but not necessary
• Work with clients and vendors, providing excellent customer service.
• Maintain office supplies and manage inventory.
• Build various IT related contracts for customers
• Work with service providers when there are customer issues

Qualifications

• We are an IT/Communications company so a basic understanding of IT and Phone systems would be a benefit.
• Excellent computer skills and knowledge of Microsoft Word, Excel, Outlook, and PowerPoint
• Highly organized with excellent time management skills and the ability to prioritize projects and multitask
• Experience in troubleshooting basic computer and printer issues
• Excellent organizational and time-management skills.
• Strong communicational and interpersonal abilities
• Ability to work individually and as part of a team.
• High School diploma or equivalent; associate or bachelor’s degree or equivalent experience preferred