Lead Service Technician

Golden State Communications; Merced (CA); On-site; USD 50,000 - 95,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Comprehensive training programs

Job summary

A premier communications service provider based in Merced is looking for a Lead Service Technician. The role involves optimizing and maintaining wireless communication systems, with responsibilities including installation and troubleshooting of 2-way radios. The ideal candidate has at least 5 years of relevant experience, technical proficiency, and strong customer service skills. This full-time position offers competitive salaries and a structured career advancement path. Strong communication skills are essential for this rewarding career opportunity.

Qualifications

• 5+ years of Service Technician experience in the 2-way radio communications field.
• Extensive knowledge of 2-way radio theory and RF propagation characteristics.
• Proficiency in operating various test equipment.

Responsibilities

• Install, maintain, and provide technical support for wireless communications equipment.
• Diagnose, troubleshoot, and repair communication equipment problems.
• Document site surveys and assessments according to customer requirements.

Skills

Diagnosing and repairing 2-way radios

Customer service

Technical support

Troubleshooting wireless communication systems

Education

Associate degree in Electronics Technology

Tools

Spectrum analyzers

TDRs

Multi-meters

Job description

Career Opportunities with Golden State Communications

A great place to work.

Current job opportunities are posted here as they become available.

Join our team as a Lead Service Technician and build a rewarding career in a growing field.

Golden State Communications is currently seeking a Lead Service Technician. Technician will be responsible for optimizing, maintaining, troubleshooting, and repairing analog and digital Two-Way Radios and other wireless communication systems at the customer site and/or our Golden State facility. Duties include installation, preventative maintenance, testing, repairing, and modifying various 2-way radio infrastructures. We perform system design, troubleshoot, program, and install radio equipment and wireless systems for a variety of customers. Wireless communications include radio systems for Public Safety, Transportation, Education, Healthcare and Hi-Tech companies. Our technicians must have excellent communication skills, customer service oriented and have a professional attitude.

If you're looking for a stable career with a bright future, we encourage you to apply!

This is a great opportunity for individuals who are passionate about technology and want to build a rewarding career.

Benefits

Multiple benefits including 401k, Medical, Dental, Vision

Employment Type

Full-Time

Pay Range: $30-$40 per hour

We Offer

• Competitive salaries starting at $50,000 annually, with the potential to reach $95,000 as you progress through your career path.
• Comprehensive training and development programs that equip you with the skills and knowledge to succeed. These include basic and advanced training in RF, TLK, and WAVE systems, along with opportunities to earn valuable certifications (some with a $1,500 bonus!).
• Clear career path with opportunities for advancement. Our structured program allows you to move from Service Technician I to Service Technician III, with increasing responsibility and compensation.

Responsibilities

• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment and dispatch consoles, using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
• Ability to diagnosis and repair public address and BDA systems.
• Recommend appropriate hardware and peripheral equipment that meets customer requirements
• Provide hands-on support of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices and wireless devices.
• Perform and document results of site surveys and assessments per customer defined requirements in pre-sales delivery and post installation.
• Work with customers to prepare quotes, bids and schedules for completing installation and repair tasks.
• Make modifications to radio systems per customer requests and/or deploy factory software/firmware updates.
• Other duties and projects as assigned

Qualifications

• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood and Vertex equipment in the 2-way radio wireless and /or communications field
• Experience installing communications systems in buildings, DAS (Distributed Antenna System) preferred
• Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems strongly preferred.
• Experience with RF system design and implementation including antennas and filters a plus
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, basic TCP/IP principles and LTE Networks
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDR’s, FDR’s, and multi-meters.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel
• Associate degree in Electronics Technology or equivalent
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, Wave PTT etc.) preferred
• Knowledge of audio, RF and digital, electronic circuits found in communications equipment at the component level.
• Must have a valid driver’s licenses and clean driving record
• Background check is part of the hiring process, which may also include a Motor Vehicle Record check.

About Golden State Communications, Inc

Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety.

We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and services Motorola 2-way communications systems to the area’s the largest sporting venues, universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.