Administrative Assistant - Rehab Services

Sturdy Memorial Hospital; Attleboro (MA); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Sturdy Memorial Hospital is seeking an Administrative Assistant to support Rehab Services (Physical, Occupational, and Speech Therapy). This role involves professional patient communication, scheduling, and insurance verification in a fast-paced clinical environment.

Ideal candidates have at least one year in medical admin in a healthcare setting, strong organization, and knowledge of insurance processes. Must maintain confidentiality and collaborate with clinicians to ensure smooth patient flow.

Qualifications

• Minimum of one year of experience as a Medical Administrative Assistant/Secretary in a healthcare setting.
• Excellent communication, organization and multitasking skills.
• Knowledge of insurance processes, benefit verification, and therapy authorization requirements.
• Proficient in EMR systems and scheduling software.
• Strong attention to detail and ability to work as a team member in a fast-paced environment.

Responsibilities

• Serve as primary contact for patients in Rehab Services (Physical, Occupational, Speech Therapy).
• Handle incoming calls, schedule appointments, and answer patient inquiries.
• Obtain and verify insurance authorizations and support therapists with scheduling.
• Maintain confidentiality and deliver accurate patient information in a fast-paced setting.

Skills

Communication

Organization

Multitasking

Insurance processes

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Scheduled Weekly Hours: 40 - The Administrative Assistant serves as a primary point of contact for patients coming for Rehab Services (Physical, Occupational, and Speech Therapy) needs. This role is responsible for delivering excellent customer service by professionally handling incoming calls, scheduling appointments, addressing patient inquires, obtaining and verifying insurance authorizations, support and collaborating with the clinical therapist team. The Administrative Assistant plays a critical role in ensuring a positive patient experience while maintaining accuracy, confidentiality, and efficiently in a fast-paced therapy environment. Required Skills/Qualifications/Training/Experience: Minimum of one year of previous experience as a Medical Administrative Assistant/Secretary in a healthcare practice (therapy/rehab dept, physicians practice or other clinic environment). Excellent communication, organization and multitasking skills. Knowledge of insurance processes, benefit verification, and therapy authorization requirements strongly preferred. Proficient in EMR systems, scheduling software. Strong attention to detail. Ability to work as team member in a fast-paced, patient focused environment. Preferred Skills/Qualifications/Training/Experience: Knowledge of medical terminology, understanding of rehab services strongly preferred. Previous experience scheduling patient appointments and managing high call volume Experience with verifying insurance eligibility, obtaining authorizations, or handling referrals. Strong customer service skills, active listening, and problem-solving skills. Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment. Educational Requirements: High school diploma or equivalent License/Certification: N/A Age Specific Criteria: Ability to effectively communicate to all age levels served within the scope of the position/assigned areas. Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation. - Salary Range: $18.71-$28.26 - Salary Range Details The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment. - Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.