Administrative Assistant/Receptionist

SERVPRO of CLEANAIR IMAGE, INC.; San Leandro (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is seeking an Administrative Assistant/Receptionist for our San Leandro location. Pay is $19-24 hourly, DOE.

You will be the first point of contact, answering phones, handling emails, scheduling, and supporting estimators. The ideal candidate has 2+ years of office experience, strong customer service, and proficiency in MS Office; willingness to learn Xactimate and proprietary software.

Qualifications

• 2+ years of administrative or office experience.
• Experience with billing, quality assurance, and scheduling a plus.
• Excellent written and verbal communication; professional tone.
• Proficient in MS Office; ability to learn Xactimate and proprietary software.

Responsibilities

• Answer phones.
• Maintain log of all calls.
• Provide excellent customer service.
• Send out emails and written correspondence.
• Meet crucial deadlines.
• Complete internal job file quality reviews.
• Perform detailed and accurate data entry.
• Assist Estimators with estimates and billing invoices.
• Assist with crew and job scheduling.
• Assist other departments, as needed.

Skills

Customer service

Phone skills

Analytical skills

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

MS Office

Xactimate

Proprietary software

Job description

JOB TITLE: Administrative Assistant/Receptionist - San Leandro Entry Level or Experienced

REPORTS TO: Shared Services Director

PAY: $19-24.00/Hourly - DOE

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is currently seeking an Administrative Assistant/Receptionist for our San Leandro location.

Do you love helping people through difficult situation?

In this position you will be making a difference each day as we have a sincere drive towards the goal of helping make fire and water damage “Like it never happened”!

We are seeking someone who is great on the phone, excellent analytical skills, and able to multi-task. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our ideal candidate is one who is proactive, experienced, enjoys providing superior customer service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO franchise employee, you will receive a competitive pay rate with opportunities to learn and grow within the company.

PRIMARY RESPONSIBILITIES

• Answer phones.
• Maintain log of all calls.
• Provide excellent customer service.
• Send out emails and written correspondence.
• Meet crucial deadlines.
• Complete internal job file quality reviews.
• Perform detailed and accurate data entry.
• Assist Estimators with estimates and billing invoices.
• Assist with crew and job scheduling.
• Assist other departments, as needed.

POSITION REQUIREMENTS

• 2+ years of administrative or office related experience.
• Customer service experience, quality assurance, and scheduling a plus.
• Experience with billing, quality assurance, and scheduling a plus.
• Experience in service industry environment a plus.
• Outstanding written and verbal communication skills, and a consistently courteous and professional tone of voice at all times.
• Possess polite, confident, and excellent customer service skills as well as listening and questioning skills.
• Ability to remain calm and professional during stressful situations.
• Excellent organizational skills and strong attention to detail.
• Self-motivated and goal oriented.
• Ability to multi-task.
• Capability to work in a fast paced, team-oriented office environment.
• Proficient in MS Office (i.e., Outlook, Word, Excel).
• Ability to learn new software including Xactimate and proprietary software.
• Minimum high school diploma or GED.
• Ability to successfully complete a background check subject to applicable law.

HOURS

• 40 hours/week. Hours between 7:00am and 7:00pm.
• Must be flexible to work overtime when required.

PAY RATE

Competitive pay based on experience.

Please visit our website, https://www.servprosanleandro.com, for additional information.

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is an EOE M/F/D/V employer