Administrative Assistant/Receptionist

Community Teamwork; Lowell (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an Administrative Assistant/Receptionist, where your contributions will directly impact the community. This role involves providing essential administrative support, ensuring smooth operations, and delivering outstanding customer service. You'll thrive in a casual work environment with a focus on professional development, all while making a difference in the lives of low-income and culturally diverse families. With competitive pay and generous benefits, this position offers a fulfilling opportunity to grow within an organization dedicated to social change and community engagement.

Benefits

4 weeks of Paid Time Off

Medical, dental, and vision insurance

Paid Life Insurance

Tuition reimbursement up to $5000

12 paid holidays

Paid sick leave

401K retirement account contribution

Casual work environment

Qualifications

• 1 year of clerical or receptionist experience required.
• Proficient in Microsoft Office and comfortable with new software.

Responsibilities

• Provide excellent customer service and manage the reception area.
• Perform clerical tasks like filing, photocopying, and report generation.

Skills

Customer Service

Organization Skills

Problem-Solving Skills

Bilingual (Spanish/English)

Communication Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

Administrative Assistant/Receptionist

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is seeking an Administrative Assistant/Receptionist, who will be responsible for providing a wide range of administrative and office support to the management team to ensure the efficient operation of the department.

Community Teamwork is a private non-profit organization with over 650 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Community Teamwork employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Hourly Pay Rate (for this role) - starting at $19.75


• Casual work environment


• 4 weeks of Paid Time Off


• Medical, dental, and vision insurance


• Paid Life Insurance


• Tuition reimbursement of up to $5000 per year


• 12 paid holidays


• Paid sick leave


• Career advancement and professional development


• 5% contribution to your 401K retirement account after 6 months of employment, whether you participate on your own or not


• Great coworkers and a great mission with an outstanding Community Action Agency


• 37.5 hour work week but paid for 40 hours. Schedule: (Monday - Friday 8:30am-5pm)

Duties and Responsibilities:

• Provide excellent customer service to visitors. Will work in the reception area, staff reception area greeting and welcoming clients as soon as they arrive at the office


• Manage reception area to ensure effective telephone and mail communications both internally and externally are answered, screened and forwarded to the appropriate person and office


• Ensure reception area is clean and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures)


• Provide basic and accurate information in-person and via phone/email and assist with event planning


• Receive, sort and distribute daily mail and deliveries. Ensure income and out-going mail is processed in a timely manner


• Maintain and track visitor log book and manage the meeting rooms bookings


• Maintain and update client's data information


• Order front office supplies and keep inventory of stock


• Perform other clerical receptionist duties, such as filing, photocopying, transcribing and faxing


• Provide administrative support for management team. May include: billing and report generation; entering and retrieving statistical data; compiling reports


• Responding to information requests and assembling informational packets and mailings


• Preparing monthly reports and copying and dispersing flyers, newsletters and outreach materials


• Establish and maintain filing system to ensure accuracy of files

Qualifications:

• High School Diploma or equivalent education is required


• 1 year of clerical, receptionist and/or office experience required


• Proficient computer skills to include: Windows, Microsoft Word, Excel, and the internet, and being comfortable learning new software and tracking systems


• Ability to work well under pressure and possess good organization and problem-solving skills


• Ability to manage multiple priorities and work in a fast-paced environment with minimal supervision


• Pleasant personality and professional telephone manner is essential


• Excellent organizational, oral and written communication skills, customer service skills


• Good attention to detail, and the ability to maintain confidentiality is essential


• Desire to work with low-income, culturally diverse, and at-risk families


• Bilingual skills (Spanish/English) is preferred

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.