Administrative Assistant/Receptionist

Wilora Lake Healthcare; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

EmergencyMD is seeking an Administrative Assistant/Receptionist to be the welcoming face of our team, handling clerical tasks and supporting residents, families, and staff. You will keep paperwork, communications, and schedules organized to ensure smooth daily operations.

The role requires strong organizational and communication skills, a compassionate, service‑oriented attitude, and the ability to coordinate with multiple departments.

Qualifications

• High School Diploma or GED required.
• Preferably two years of college with business emphasis or equivalent experience.
• Strong organizational, communication, and interpersonal skills.
• Compassionate, dedicated, and committed to delivering high-quality service.

Responsibilities

• Perform clerical and administrative duties to support the supervisor.
• Coordinate work within the department and with other departments.
• Provide courteous interactions while handling inquiries and complaints.
• Read and handle correspondence and memos; direct routine matters.
• Prepare confidential correspondence, reports, forms, and mailings.
• Assist with preliminary work on projects.

Skills

Organization

Communication

Interpersonal skills

Education

High School Diploma or GED

Two years college preferred

Tools

Microsoft Office

Job description

Looking for qualified Administrative Assistant to join our team!

Location: [Specify Location]

Job Type: [Full-Time/Part-Time]

Every great nursing home begins with an exceptional first impression. As our Administrative Assistant/Receptionist, you will be the welcoming face of our community and the organizational force that helps residents, families, and team members feel supported from the moment they walk through our doors.

Major Responsibilities

• Perform a variety of clerical and administrative duties to support the assigned supervisor.
• Coordinate work within the department and with other departments, responding to inquiries and requests for information.
• Provide courteous, tactful, and friendly interactions while handling complaints, inquiries, and questions.
• Read and handle correspondence and memos, responding to routine matters or directing them to the appropriate parties.
• Prepare and develop confidential and routine correspondence, reports, forms, business documents, and special mailings.
• Assist with preliminary work on various projects.
• Manage inter-office and U.S. mail, including preparation and distribution of bulk mailings.
• Organize and maintain administrative records and filing systems.
• Provide customer service to residents and families as necessary.
• Review and maintain time and attendance records for supervisor approval before submitting to the payroll department.
• Enter missed punches for staff and agency employees and reconcile hours daily.
• Coordinate room setups and refreshments for meetings and conferences.
• Contribute innovative ideas to improve systems and processes, achieving superior results.

Minimum Qualifications

• High School Diploma or GED equivalent (required).
• Preferably two (2) years of college education with an emphasis in business or equivalent experience.
• Strong organizational, communication, and interpersonal skills.
• Compassionate, dedicated, and committed to delivering high-quality service.

Pay and Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k)
• Paid time off and holidays

Why Join Our Team

Get paid in advance with us: We offer access to your earned but unpaid wages.

Shift options: Mornings, Afternoon, and Night's shift options available. Additional hours by request.

Access to online learning 24/7: Our LMS offers free courses for senior care, health and human services industry. Use for free to help satisfy certifications or professional development. Available via computer or mobile, and many courses offer alternative languages.

Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.

Employee Assistance Fund: In unexpected catastrophic situations you can confidentially apply for help.

Advocacy and Community Impact: We are committed to making a positive impact on the communities we serve. We partner with local organizations, host educational events, and advocate for policies that improve the health and lives of older adults everywhere.

About Us

We strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy. Our goal is to create an environment where patients thrive, not just survive - where every aspect of their well-being is nurtured, from health and safety to social connections and quality of life.

We have innovative solutions for better health. As part of our commitment to excellence, we leverage the latest in healthcare technology to provide better outcomes for older adults. From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and effective.

We also embrace new treatments, therapies, and approaches that can improve quality of life, whether it's through pain management, physical rehabilitation, or mental health support. By staying at the forefront of healthcare trends and continuously evolving our services, we ensure that patients receive the best possible care.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.