Administrative Assistant/Receptionist

Uphams; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant/Receptionist to join their team. This role involves a variety of administrative tasks, including scheduling appointments, managing front desk operations, and providing essential support to healthcare staff. The ideal candidate will have strong customer service and organizational skills, with a passion for helping the elderly population. If you thrive in a dynamic environment and enjoy multitasking, this is a fantastic opportunity to make a meaningful impact in the healthcare sector.

Qualifications

• Strong customer service and organizational skills required.
• Experience with electronic health records and Microsoft Office Suite.

Responsibilities

• Schedule and prepare paperwork for medical appointments.
• Provide front desk coverage and assist transportation drivers.

Skills

Customer Service

Organizational Skills

Multi-tasking

Communication Skills

Education

High School Diploma or GED

Associate’s degree or some college training

Tools

Electronic Health Record (EHR)

Microsoft Office Suite

Job description

Join to apply for the Administrative Assistant/Receptionist role at Upham's Community Care

Position Title: Administrative Assistant/Receptionist

Department: PACE

Supervisor: Unit Manager

Status/Hours per week: Non-exempt / 35 hours

Primary Function
The Administrative Assistant/Receptionist performs a variety of administrative, customer service, and support duties in the PACE Program.

Duties & Responsibilities
Priority Tasks

• Schedule, monitor, and prepare paperwork for all medical appointments; internal and external.
• Front desk coverage; including but not limited to: answering the central phone console, monitoring the front doorbell using the remote intercom, greeting visitors/ participants, and directing deliveries.
• Follow up on consultant reports
• Appointment verifications
• Filing, scanning, sort and deliver mail and/or faxes
• Cover Transportation dispatch desk using the portable radio, when needed.
• Assist Transportation drivers as needed; including calling participants, sorting prescriptions for participant delivery as well as collecting medical records, materials, supplies, and/or paperwork for distribution. Additional assistance may be required.
• Attend meeting(s) as scheduled and requested by immediate supervisor, Unit Manager and/or attend group meetings arranged by the Operations Director.
• Provide translation services, if requested by Clinical/Medical staff.

Ongoing Tasks

• Read and understand UCHC and UESP policies and procedures.
• Assist with receiving, tracking, and processing all bills/claims.
• Prepare and maintain procedures, instruction manuals and checklists pertaining to areas of individual assignment in collaboration with the Unit Manager and/or Site Manager.
• Maintain and understand external instruction manuals and other information pertaining to areas of individual assignment.
• Communicate with other UESP, UCHC and outside agencies and organizations to ensure coordination of effort and resolution of problems as requested by the Unit Manager.
• Provide operational, financial, or data support to ADHC Coordinator, Clinical Director, or Medical Director as requested.
• Assist with QI studies.
• Tasks as assigned by Unit Manager.

Minimum Basic Knowledge

• High School Diploma or GED.
• Associate’s degree or some college training preferred.
• Interest in and sensitivity to population aged 55 and older required.
• Along with English, additional language skills in Spanish, Portuguese Creole, Vietnamese, Cantonese, Mandarin, or French Creole is highly desirable.

Experience & Qualifications

• Strong customer service and organizational skills
• Previous experience working with electronic health record (EHR)
• Knowledge of Microsoft Office Suite
• One-year experience with office administration; ideally in a health care setting.

Independent Action
Must be able to work independently and multi-task, according to duties of positions (as listed above).
Supervisory Responsibility
None
Define Access Level to PHI: Level 3: Authorized to access only certain limited categories of PHI and certain limited sections of the UCHC patient’s medical record that are necessary to perform job duties, whether treatment, payment or operations duties. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries
• Hospitals and Health Care