Scheduling & Reception Manager- Radiology

Boston Children's Hospital; Boston (MA); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking healthcare institution as a Scheduling Manager, where your leadership will guide a dedicated team in optimizing scheduling operations in Radiology. This role offers the chance to make a significant impact on patient care by ensuring efficient and effective scheduling practices. You will be responsible for managing a remote team, developing standardized templates, and fostering a culture of continuous improvement. With a focus on customer satisfaction and operational excellence, this position is perfect for someone passionate about healthcare and team management. Enjoy competitive compensation and a flexible work environment with unmatched benefits.

Benefits

Flexible Schedules

Affordable Health Insurance

Vision and Dental Insurance

Child Care Subsidies

Student Loan Subsidies

Generous Time Off

403(b) Retirement Savings Plan

Pension Plan

Tuition Reimbursement

Cell Phone Plan Discounts

Qualifications

• 5+ years of healthcare and scheduling team management experience.
• Strong leadership and operations management skills.

Responsibilities

• Oversee scheduling operations in Radiology and manage a remote team.
• Ensure scheduling consistency across sites and develop improvements.

Skills

Leadership

Operations Management

Customer Service

Analytical Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

EPIC

Job description

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

The Scheduling Manager oversees a full-time remote team of 12, including centralized schedulers, the IR team, and SMORS (Surgical Schedulers in IR). This position is responsible for team performance management, staffing, authorizations, and workflow optimization, using data to monitor call metrics, scheduling utilization, and resource allocation. Ideal candidates will have a bachelor's degree, 5+ years of healthcare and scheduling team management experience, and a strong ability to lead administrative teams through promotions, disciplinary actions, and continuous improvement.

The Scheduling & Reception Manager will be responsible for:

• Managing scheduling operations in Radiology.
• Scheduling both clinical and research studies. Ensuring scheduling consistency across sites by evaluating existing scheduling templates in EPIC, developing standardized EPIC templates across modalities and sites, and developing continual improvements, as needed.
• Supervising scheduling staff. Interviewing, hiring, training, developing, and disciplining staff as necessary. Recommending changes to staffing model based on the changing environment.
• Communicating, implementing, and monitoring changes regarding policies and procedures. Planning work schedules to ensure adequate staffing coverage across areas and sites. Conducting annual performance appraisals. Continually developing staff to build competencies.
• Providing positive and effective customer service. Developing measures and monitoring data to evaluate patient and referring clinician satisfaction. Recommending and implementing improvements to service.
• Partnering with the Modality Operations Managers and the Radiology Department leadership to ensure that area needs are being met.

Schedule: Monday- Friday, 8:30am-5:00pm, 100% Remote

To qualify, you must have:

• Bachelor's degree and Five years of health care experience. Preference for someone who has extensive scheduling experience and has managed a team before.
• Leadership, operations management, and customer service skills, with the ability to establish priorities.
• Analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• Solid interpersonal skills with the ability to communicate effectively both orally and in writing.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.