Administrative Assistant, Parts & Service Support

MAC Tech; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Mac-Tech in Milwaukee, WI is seeking a full-time Administrative Assistant / Parts & Service Support to join our on-site team. You will handle general admin tasks, act as a primary contact for customers, and support the Parts & Service Coordinator to keep operations running smoothly.

The ideal candidate is organized, detail-oriented, and customer-focused, with experience in office administration and proficiency in Microsoft Office.

Qualifications

• Previous administrative, office, customer service, or coordination experience preferred.
• Excellent organizational skills and attention to detail.
• Strong phone etiquette and written and verbal communication skills.
• Ability to prioritize multiple tasks and follow through on open items.
• Experience with parts, service, scheduling, or customer support is a plus.
• Familiarity with the metal fabrication or machine tool industry is a plus.

Responsibilities

• Provide general administrative and clerical support to the office and management team.
• Serve as a professional first point of contact for customers by phone, email, and in person.
• Provide administrative support to the Parts & Service Coordinator.
• Assist with coordinating service calls, technician schedules, customer appointments, and follow-up.
• Track open service requests, parts orders, backorders, and other outstanding items.
• Communicate with customers regarding service scheduling, parts status, and order updates.
• Assist with service-related paperwork, work orders, purchase orders, invoices, and other documentation.
• Communicate with vendors regarding parts availability, pricing, shipping, and order status.
• Maintain accurate customer, parts, service, and equipment records.
• Provide data entry, scheduling, filing, correspondence, and other administrative support as needed.
• Support other departments and management as requested.
• Maintain a high level of professionalism, organization, and customer service.

Skills

Admin experience

Customer service

Microsoft Office

Organizational skills

Phone etiquette

Teamwork

Tools

Outlook

Word

Excel

Job description

Mac-Tech in Milwaukee, WI is seeking a full-time Administrative Assistant / Parts & Service Support to join our on-site team. You will handle general admin tasks, act as a primary contact for customers, and support the Parts & Service Coordinator to keep operations running smoothly.

The ideal candidate is organized, detail-oriented, and customer-focused, with experience in office administration and proficiency in Microsoft Office.