Sales & Service Operations Coordinator

Ultipro; Green Bay (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with company match

Paid time off

Paid holidays

Disability insurance

Wellness program

Rx safety glasses

Job summary

American Motive Products in Green Bay, Wisconsin is seeking an Office Coordinator to support Sales, Service and Parts teams. This role coordinates sales activities, service scheduling and parts operations to ensure accurate orders and high customer satisfaction.

You will handle quotations, inquiries, records, and upsell opportunities while liaising with customers, technicians and management. The position is full-time at our Green Bay office.

Qualifications

• Bachelor’s or Associate’s Degree in Business Administration or equivalent
• 2+ years of experience working in sales; material handling/ industrial sales experience is a plus

Responsibilities

• Assist the sales team with quotations, order entry, invoicing, and customer follow-ups.
• Respond to customer inquiries regarding products, pricing, availability, and lead times.
• Maintain customer records, pricing, and sales documentation in internal systems.
• Support upselling and cross-selling opportunities for parts and service.
• Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, PO number, proof of delivery.
• Manage inventory receipts and shipments in computer system and participate in physical inventory, including reconciliation.
• Order and track inventory of sales literature.
• Maintain the accuracy of all customer contacts and email lists.
• Manage and schedule all OM agreements.
• Schedule service appointments and coordinate technician workloads.
• Communicate service timelines, updates, and completion status to customers.
• Prepare work orders and ensure accurate documentation.
• Monitor time worked by Battery Technicians and ensure payroll accuracy.
• Invoicing customers once work orders are completed.
• Liaise between customers, technicians, and management to resolve service issues.
• Process parts orders, including sourcing, pricing, and order fulfillment.
• Maintain accurate parts inventory records and coordinate stock replenishment.
• Work with suppliers and logistics providers to track shipments and deliveries.
• Ensure correct parts are issued for service jobs and customer orders.
• Provide professional and timely customer support via phone, email, and in person.
• Resolve customer concerns and elevate issues when necessary.
• Maintain accurate records, reports, and filing systems.
• Ensure compliance with company policies and procedures.
• Accept new duties and responsibilities as assigned by Management.

Skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Data entry

Problem solving

Teamwork

Independent work

Time management

Fast-paced environment

Education

Bachelor’s or Associate’s Degree in Business Administration

Job description

American Motive Products in Green Bay, Wisconsin is seeking an Office Coordinator to support Sales, Service and Parts teams. This role coordinates sales activities, service scheduling and parts operations to ensure accurate orders and high customer satisfaction.

You will handle quotations, inquiries, records, and upsell opportunities while liaising with customers, technicians and management. The position is full-time at our Green Bay office.