Administrative Assistant, Outpatient Services

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Educational assistance

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Great Place to Work

Job summary

Behavioral Health Network, Inc. (BHN) in Worcester, MA is seeking an Administrative Assistant to support Outpatient Services. This role involves coordinating admin tasks, reporting, and maintaining confidential records to ensure smooth program operations across locations.

Ideal candidates will have a high school diploma, 1–2 years of admin experience, and proficiency with Microsoft Office. Responsibilities include meetings, data entry, and strong customer service in a healthcare setting.

Qualifications

• High school diploma or GED required.
• 1–2 years of administrative/clerical office experience; healthcare or behavioral health preferred.
• Proficiency with Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide coordinated administrative and project support to BHN's Outpatient Services programs to help teams operate efficiently and serve individuals, families, staff and partners.
• Run routine reports, monitor schedules, track assignments, and assist with data analysis and other admin projects.
• Enter, update, and verify information in agency software systems; identify discrepancies and help resolve issues.
• Maintain organized electronic and paper filing systems for program documents and records.
• Protect confidentiality and security of sensitive information per agency requirements.
• Coordinate and organize meetings, calendars, materials, and related communications to support operations.
• Monitor and distribute program mail and shared email communications; make calls as needed and route requests to appropriate team members.
• Use office equipment effectively (computers, printers, scanners, copiers, etc.).
• Manage multiple time-sensitive priorities with organization and adaptability.
• Provide responsive customer service and collaborate with colleagues across locations.

Skills

Microsoft Office

Data entry

Organizational skills

Interpersonal communication

Customer service

Healthcare/behavioral health knowledge

Education

High school diploma or GED

Job description

Behavioral Health Network, Inc. (BHN) in Worcester, MA is seeking an Administrative Assistant to support Outpatient Services. This role involves coordinating admin tasks, reporting, and maintaining confidential records to ensure smooth program operations across locations.

Ideal candidates will have a high school diploma, 1–2 years of admin experience, and proficiency with Microsoft Office. Responsibilities include meetings, data entry, and strong customer service in a healthcare setting.