Administrative Assistant — Outpatient Services

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Behavioral Health Network, Inc. is seeking an Administrative Assistant to support our Outpatient Services teams in Western Massachusetts. You will handle administrative tasks, data entry, and reporting to ensure efficient program operations across locations.

The role requires 1–2 years of administrative experience, strong MS Office skills, and a focus on accuracy, confidentiality, and customer service in a healthcare environment.

Qualifications

• High school diploma or GED required.
• 1–2 years in administrative or clerical office setting required; healthcare or human services preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook); able to learn additional systems.

Responsibilities

• Provide administrative and project support to BHN's Outpatient Services programs.
• Run routine reports, monitor schedules, track assignments, and assist with data analysis.
• Enter, update, and verify information in agency software; identify discrepancies and resolve.
• Maintain organized filing systems for program documents and records.
• Protect confidentiality and security of sensitive information per agency requirements.
• Coordinate meetings, calendars, materials, and communications to support operations.
• Manage program mail and shared emails, route requests to relevant team members.
• Use office equipment effectively and adapt to changing needs.
• Handle multiple time-sensitive priorities in an organized, dependable manner.
• Provide responsive customer service and collaborate with colleagues across locations.

Skills

Organizational skills

Customer service

Time management

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Behavioral Health Network, Inc. is seeking an Administrative Assistant to support our Outpatient Services teams in Western Massachusetts. You will handle administrative tasks, data entry, and reporting to ensure efficient program operations across locations.

The role requires 1–2 years of administrative experience, strong MS Office skills, and a focus on accuracy, confidentiality, and customer service in a healthcare environment.