Supervisor I – Rec. Specialist Supervisor – TSS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 33,000 - 39,000; Full time

Job summary

Behavioral Health Network (BHN) in Worcester, MA is seeking a Supervisor-I to lead the Transitional Support Services team. This on-site, full-time role oversees Recovery Specialists, participates in on-call rotations, and drives coaching and staff development to ensure high‑quality care.

Qualified candidates will have a high school diploma or GED, and supervisory experience is preferred. Proficiency with MS Office, internet, and email is expected to facilitate coordination across the program.

Qualifications

• High School Diploma or GED required or equivalent.
• 2 years of supervisory experience preferred.
• Strong critical thinking skills are essential.
• Ability to communicate directions to staff clearly and effectively.
• Proficient with MS Office, internet, and email systems.

Responsibilities

• Provide leadership and supervision to Recovery Specialists.
• Participate in on-call rotation.
• Support staff development through coaching and mentoring.
• Oversee medication room in collaboration with the nurse when applicable.
• Assist in staff selection and resolution of personnel issues.
• Coach and counsel employees under the Program Director.

Skills

Critical thinking

Clear directions to staff

Education

High School Diploma or GED

Tools

MS Office

Internet

Email

Job description

Job Category: Behavioral Health

Requisition Number: RECOV003915

• Posted : August 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Worcester, MA 01610, USA

• Pay or shift range: $24 USD to $28 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Supervisor-I to join our Transitional Support Services (TSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide leadership and supervision to Recovery Specialists, ensuring the provision of quality care that incorporates a clinical understanding of related health care issues.
• Take part in on-call rotation.
• Support the ongoing development of staff through coaching, mentoring, and role modeling.
• Maintain oversight of the medication room in collaboration with the program-designated nurse, when applicable.
• Assist in the selection of staff and resolution of personnel issues.
• Assist in coaching and counseling of employees under the direction of the Program Director.
• Oversee client activities.
• Facilitate the efficient delivery of individual care through interdepartmental collaboration.
• Maintain verbal and written communication with staff members as appropriate.
• Recognize and adhere to regulations and requirements of licensing and funding sources.
• Question appropriateness of standards of care, policies & procedures, and protocols.
• Provide crisis intervention and emergency services as needed.
• Provide accurate and timely documentation.
• Attend and participate in staff meetings, in-services, and mandatory trainings.

Who You Are:

• High School Diploma or GED required.
• 2 years of supervisory experience preferred.
• Strong critical thinking skills.
• Ability to communicate directions to staff clearly and appropriately.
• Proficient with MS Office, internet, and email systems.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values- Humanity, Empowerment, Accountability, Respect, and Teamwork- guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay Rate: $24-$28/hr

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.