Administrative Assistant, Operations & Care Coordination

Person Centered Services Care Coordination Organization, LLC; City of Rochester (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

PTO 20 days first year

PTO 25 days second year

13 paid holidays

Health insurance options

401(k) with company match

Life insurance & disability

Wellness program; staff hours for self

Professional development

Job summary

Person Centered Services Care Coordination Organization, LLC is seeking an Administrative Assistant for Operations to provide administrative and operational support to Care Coordination and Support teams in managing office operations, records, and workflows.

You will handle Life Plan distribution, documentation in EMR, and assist with audits while maintaining confidentiality and coordinating with internal and external stakeholders. Proximity to West Seneca/NY travel may be required.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• Familiarity with I/DD provider agencies, OPWDD, or Health Homes preferred.
• Office experience preferred.
• Experience creating and utilizing tracking systems in Excel preferred.
• Must have reliable transportation and willingness to travel within the service area.

Responsibilities

• Complete typing, copying, data entry, and other admin tasks including letters and reports.
• Distribute Life Plans to individuals and reps per policy (mail, email, etc.).
• Process returned Life Plan signatures via mail and electronic systems.
• Upload and organize docs in the EMR and notify relevant staff.
• Maintain department trackers, spreadsheets, and databases.
• Upload docs to CAS/CANS and regulatory platforms; track records.
• Handle new enrollments and distribute Welcome Letters and NODs.
• Assist with internal/external audits and corrective actions.
• Sort, scan, distribute, and file incoming mail and records securely.
• Support confidentiality and workflow standardization initiatives.
• Operate MS 365, SharePoint, EMR, and electronic filing systems.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Organizational skills

Confidentiality

Cultural competence

Education

High School Diploma/GED

Associates Degree preferred

Familiarity with I/DD provider agencies preferred

Tools

Microsoft 365

SharePoint

EMR systems

Electronic filing

Job description

Person Centered Services Care Coordination Organization, LLC is seeking an Administrative Assistant for Operations to provide administrative and operational support to Care Coordination and Support teams in managing office operations, records, and workflows.

You will handle Life Plan distribution, documentation in EMR, and assist with audits while maintaining confidentiality and coordinating with internal and external stakeholders. Proximity to West Seneca/NY travel may be required.