Care Management Support Specialist – Regional Team

Lifeplan-Cco-Ny; City of Utica (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Lifeplan-Cco-Ny is seeking a Care Manager Assistant to provide essential administrative support to Care Management teams, ensuring audit-ready records and efficient service delivery. You will handle document coordination, compliance tasks, and collaboration with providers and internal departments.

The role emphasizes attention to detail, organization, and proficient use of electronic record systems, with occasional field travel and in-office requirements as needed.

Qualifications

• A BA/BS from an accredited institution required.
• Degrees in Health and Human Services, Psychology, Sociology, or related fields preferred.
• Experience in care management or related field preferred.

Responsibilities

• Review member records to identify outstanding documentation and follow-up.
• Upload, organize, maintain, and track documents in CHOICES and other systems.
• Coordinate collection of required documentation (hospital records, SAPs, Life Plan pages, assessments).
• Support distribution, tracking, and follow-up of Life Plans and acknowledgements.
• Assist with audit preparation and quality assurance activities.
• Prepare and distribute correspondence, packets, and forms to members and providers.
• Collaborate with Care Managers and departments to ensure timely completion of processes.
• Attend meetings and trainings and complete required trainings within timeframes.
• Identify and follow incident reporting guidelines and procedures.
• Maintain confidentiality in accordance with HIPAA and privacy practices.

Skills

Attention to detail

Microsoft Office

Electronic record systems

Communication

Organization

Education

BA/BS degree from an accredited institution

Degrees in Health and Human Services, Psychology, Sociology or related fields preferred

Tools

CHOICES EHR

Job description

Lifeplan-Cco-Ny is seeking a Care Manager Assistant to provide essential administrative support to Care Management teams, ensuring audit-ready records and efficient service delivery. You will handle document coordination, compliance tasks, and collaboration with providers and internal departments.

The role emphasizes attention to detail, organization, and proficient use of electronic record systems, with occasional field travel and in-office requirements as needed.