Administrative Assistant — Maine Office Support & Scheduling

Accredited Labs; Hallowell (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Paid Time Off (PTO)

Paid Holidays

Company-Provided Equipment

Job summary

Accredited Labs in Hallowell, Maine seeks an Administrative Assistant to join our ECC team. You will support daily operations at our Hallowell office, assisting with various administrative tasks to keep the office running smoothly.

The ideal candidate is highly organized, detail-oriented, and able to multitask in a fast-paced environment. Responsibilities include handling customer communications, generating quotes, scheduling, maintaining records, and providing general administrative support

Qualifications

• 2+ years of experience in a customer service role.
• 1+ years of administrative experience, preferably in a related field (e.g., calibration, technical services, etc.)
• 1+ years of experience generating quotes for customers
• Strong organizational and time-management skills with exceptional attention to detail
• Excellent communication skills, both written and verbal
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Serve as the primary point of contact for customers regarding calibration services, addressing inquiries and providing service updates.
• Manage customer requests for quotes, service scheduling, and follow-up communications.
• Schedule calibration appointments and coordinate with technicians to ensure timely and accurate service delivery.
• Monitor customer calibration due dates and proactively contact customers to arrange calibration appointments, minimizing delays.
• Scan and file calibration records, certificates, and service reports, ensuring accuracy and updating them in internal databases and management software.
• Assist in the organization and filing of calibration certificates.
• Track and order calibration equipment and supplies, ensuring adequate stock levels for smooth operations.
• Maintain accurate inventory records.
• Assist in generating invoices for calibration services and process payment transactions.
• Answer phones and manage incoming correspondence, including emails and phone inquiries.

Skills

Customer service

Administrative support

Quote generation

MS Office

Organization

Time management

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Accredited Labs in Hallowell, Maine seeks an Administrative Assistant to join our ECC team. You will support daily operations at our Hallowell office, assisting with various administrative tasks to keep the office running smoothly.

The ideal candidate is highly organized, detail-oriented, and able to multitask in a fast-paced environment. Responsibilities include handling customer communications, generating quotes, scheduling, maintaining records, and providing general administrative support