Administrative Assistant – Land Solutions Hotline (Hybrid)

Atwell, LLC; Atwell (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K match

Tuition Assistance

Paid Licensing Fees

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Reimbursement

Job summary

Atwell, LLC is seeking an Administrative Assistant to join the Land Solutions, Payment Services Team in Southfield, MI. The role focuses on managing the landowner hotline, handling inquiries, and supporting the team with documentation and project organization.

Ideal candidates have strong phone presence, excellent communication, and the ability to work independently or with a team. On-site role with potential remote one day per week after 3–6 months, pending approval.

Qualifications

• Experience handling high call volumes or working in a customer service/hotline environment.
• 1+ year of administrative experience.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication — comfortable speaking over the phone.
• Ability to maintain confidentiality.

Responsibilities

• Hotline Management (Primary Focus): Serve as the main point of contact for our client's landowner hotline — answering calls, addressing inquiries, and ensuring landowners receive timely, accurate, and professional responses.
• Landowner Support: Communicate with landowners, gather information, and route inquiries to Subject Matter Experts. Collaborate with Financial Services Specialists to maintain strong relationships.
• Document Accuracy: Conduct quality reviews, request supporting materials, and carefully review deeds, titles, and appraisals. Record memorandums with counties when needed.
• Project Organization: Collect, organize, and maintain project files in line with Atwell standards.
• Team Collaboration: Work closely with the Senior Financial Services Specialist and Project Manager to ensure tasks and deadlines are met.

Skills

Customer service

Administrative experience

Microsoft Excel

Organization

Communication

Confidentiality

Tools

Microsoft Office Suite

Job description

Atwell, LLC is seeking an Administrative Assistant to join the Land Solutions, Payment Services Team in Southfield, MI. The role focuses on managing the landowner hotline, handling inquiries, and supporting the team with documentation and project organization.

Ideal candidates have strong phone presence, excellent communication, and the ability to work independently or with a team. On-site role with potential remote one day per week after 3–6 months, pending approval.