Land Solutions, Administrative Assistant (Payment Services Team)

Atwell, LLC; Atwell (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K match

Tuition Assistance

Paid Licensing Fees

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Reimbursement

Job summary

Atwell, LLC is seeking an Administrative Assistant to join the Land Solutions, Payment Services Team in Southfield, MI. The role focuses on managing the landowner hotline, handling inquiries, and supporting the team with documentation and project organization.

Ideal candidates have strong phone presence, excellent communication, and the ability to work independently or with a team. On-site role with potential remote one day per week after 3–6 months, pending approval.

Qualifications

• Experience handling high call volumes or working in a customer service/hotline environment.
• 1+ year of administrative experience.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication — comfortable speaking over the phone.
• Ability to maintain confidentiality.

Responsibilities

• Hotline Management (Primary Focus): Serve as the main point of contact for our client's landowner hotline — answering calls, addressing inquiries, and ensuring landowners receive timely, accurate, and professional responses.
• Landowner Support: Communicate with landowners, gather information, and route inquiries to Subject Matter Experts. Collaborate with Financial Services Specialists to maintain strong relationships.
• Document Accuracy: Conduct quality reviews, request supporting materials, and carefully review deeds, titles, and appraisals. Record memorandums with counties when needed.
• Project Organization: Collect, organize, and maintain project files in line with Atwell standards.
• Team Collaboration: Work closely with the Senior Financial Services Specialist and Project Manager to ensure tasks and deadlines are met.

Skills

Customer service

Administrative experience

Microsoft Excel

Organization

Communication

Confidentiality

Tools

Microsoft Office Suite

Job description

Land Solutions, Administrative Assistant (Payment Services Team)

Atwell

Who We Are

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!

Atwell, LLCis a proud recipient of the following 2025awards:

• Ten consecutive years in a row as a “Best Place to Work” by Zweig Group (#11)
• Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region
• Recognized in Crain's “Fast 50” as one of the fastest-growing companies (#14)
• Recognized as the 2025 ENR Design Firm of the year for the southeastern US

Job Description

Atwell is growing, and we're seeking an Administrative Assistant to join our Land Solutions, Payment Services Team in Southfield, MI.

This full-time, on-site role will primarily manage our client's landowner hotline — serving as the first point of contact for landowner calls and ensuring inquiries are handled promptly and professionally. Beyond the hotline, this person will also support the team with documentation and project organization. After 3–6 months, you may have the option to work from home one day per week (subject to approval).

We're looking for someone with a strong phone presence, the right attitude, excellent communication skills, and the ability to work independently and as part of a team

Responsibilities

• Hotline Management (Primary Focus): Serve as the main point of contact for our client's landowner hotline — answering calls, addressing inquiries, and ensuring landowners receive timely, accurate, and professional responses.
• Landowner Support: Communicate with landowners, gather information, and route inquiries to Subject Matter Experts. Collaborate with Financial Services Specialists to maintain strong relationships.
• Document Accuracy: Conduct quality reviews, request supporting materials, and carefully review deeds, titles, and appraisals. Record memorandums with counties when needed.
• Project Organization: Collect, organize, and maintain project files in line with Atwell standards.
• Team Collaboration: Work closely with the Senior Financial Services Specialist and Project Manager to ensure tasks and deadlines are met.

Qualifications

• Experience handling high call volumes or working in a customer service/hotline environment (strongly preferred).
• 1+ year of administrative experience (preferred).
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication — comfortable and confident speaking with people over the phone.
• Ability to maintain confidentiality.

Disclaimer

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell Benefits:To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

Work/Life:

• Generous Paid Time Off
• Flexible work schedules are available for some positions
• Tenure Awards — Travel Vouchers to see the world based on your travel preferences

Compensation:

• Competitive Compensation packages
• Annual bonuses, spot bonuses and peer recognition awards
• 401K match - 1:1 up to 4% of compensation
• Tuition Assistance
• Student Loan Repayment
• Paid Licensing / Certification Fees and Renewals
• Financial Rewards for Obtaining Licensure
• Employee Referrals
• Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
• Dependent Care Match
• Medical (BC/BS), Dental (Delta), and Vision (VSP)
• Family Planning & IVF Benefits
• Pet Insurance
• Health Savings Account & Flex Spending Account options
• Employer paid LTD, STD, and life insurance
• Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
• Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services

Candidate Privacy Policy & Terms of Service

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Atwell, LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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