Administrative Assistant – Lakewood Center

Pacific Retail Capital Partners; Lakewood (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) plan with employer matching

Life and disability insurance

Paid time off and holidays

Job summary

A retail real estate firm based in Lakewood, CA, is seeking an Administrative Assistant to provide high-quality administrative support. This role involves coordinating office operations, tenant relations, and operational support. The ideal candidate has at least 3 years of relevant experience, is proficient in Microsoft Office, and excels in communication. Competitive compensation ranges from $25 to $30 per hour with comprehensive benefits. Join us to contribute to an exceptional retail environment!

Qualifications

• Minimum 3+ years of experience as an administrative assistant.
• Experience in retail property management or commercial real estate preferred.
• Ability to support tenant relations and customer service.

Responsibilities

• Greet and direct visitors and manage incoming calls.
• Maintain employee, department, and tenant directories.
• Assist in office scheduling and maintenance of a clean reception area.

Skills

Proficiency in Microsoft Office Suite

Solid written and verbal communication skills

Highly organized and detail-oriented

Time management and multitasking skills

Education

Associate’s degree in Business Administration or related field

Tools

Property management systems such as MRI

Job description

Pacific Retail Capital Partners (PRCP) is a fully integrated, entrepreneurial retail real estate firm with deep expertise across investment, development, management, marketing, and leasing. Drawing on decades of experience with major national shopping center owners, our team delivers top-tier service and a strategic, results-driven approach to evolving retail for the next generation. We operate nationally, particularly in large regional malls, while this role is based in Lakewood, CA, at Lakewood Center. Guided by our five Core Values, PRCP is a people-first, community-focused organization committed to creating a unique vision for each property and exceeding expectations for our investors, retailers, consumers, and employees.

As the Administrative Assistant, you will support the shopping center management team in achieving ownership objectives by providing high-quality administrative support, coordinating daily office operations, and ensuring efficient cross-departmental communication. You will report directly to the General Manager and play a key role in retail property management, tenant coordination, office administration, and operational support within a fast-paced commercial real estate environment.

Best-in-Class Benefits and Perks

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation of $25-$30 per hour, depending on experience, with an annual discretionary bonus, and an extensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and holidays

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To be successful, you should have

• Associate’s degree required; Bachelor’s degree preferred in Business Administration or related field.
• Minimum 3+ years of administrative assistant or office coordinator experience, preferably in retail property management, commercial real estate, or shopping center operations.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with accounts payable, invoicing, and property management systems such as MRI preferred.
• Solid written and verbal communication skills with the ability to support tenant relations, customer service, and executive-level correspondence in a fast-paced environment.
• Highly organized, detail-oriented, and adaptable with solid time management, multitasking, and problem-solving skills to support daily operations and office administration.

Your responsibilities as the Administrative Assistant will include

• Greet, welcome, and direct visitors appropriately.
• Answer and direct incoming calls and inquiries.
• Maintain employee, department, and tenant directories.
• Operate the telecommunication system by following the manufacturer’s instructions for house phone and console operation.
• Maintain comprehensive knowledge of shopping center stores, business hours, and other relevant property information.
• Assist in maintaining schedules of office team personnel and common area activities.
• Receive and log mail, deliveries, documents, and checks, and distribute them to the appropriate parties.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Administrative/Accounting

• Support various departments with office-related tasks, including but not limited to data entry, website updates, sales collection, retailer communications, and operational notifications.
• Assist in the preparation of contracts/agreements, renewals, and amendments for Local Leasing tenants.
• Coordinate the tenant sales process, including collection, input, reporting, and billings.
• Download & balance Home Depot monthly statement.
• Maintain the tenant/Keter trash database and the maintenance Home Depot statement process.
• Prepare tenant move-in/move-out documentation.
• Maintain the tenant and contractor Insurance log and ensure records are current and accurate.
• Assist Operations in the RES utility reading data submission.

Marketing/Leasing

• Assist in developing in-center marketing materials to support Marketing and Local Leasing programs.
• Build and maintain strong tenant relationships, facilitate communication, and encourage retailer participation in center programming and marketing opportunities.
• Manage retailer contract updates, merchant newsletters, survey follow-ups, and other informational memos.
• Support event recaps and other reporting needs, tracking retailer sales, event results, and category trends.
• Gather and report on traffic insights, tidbits, and social media statistics.
• Assist with special events, including setup, teardown, and day‑of execution.
• Capture events for social media, historical documentation, pitch books, and other reports.
• Monitor media coverage, track press mentions, and assist with PR initiatives.
• Review website content, including retailer listings, store deals, directory updates, hours, and events.
• Monitor and respond to Google and other online reviews.
• Submit and review event listings on local event calendars.
• Assist with seasonal décor, vacant window displays, photo booths, and other activations that enhance the shopper experience.
• Support the Marketing & Business Development Manager and Local Leasing Manager with administrative duties, lead generation, agreement execution, COI collection, installation coordination, contract compliance, and post‑campaign evaluations.

Apply now and be part of the magic that keeps Lakewood Center running smoothly and shoppers smiling!

Don't miss this opportunity to be a part of our dynamic team, where every day brings new challenges and rewards. Join us in creating a shopping experience that exceeds all expectations!

We are an equal‑opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment with the Local County Fair Chance Ordinance for Employers and the California Fair Chance Act.