Administrative Assistant - IT (Part - Time)

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Tuition Waiver Program

Free access to UREC

Voluntary benefits (pet insurance, etc

Holiday breaks

Talent Development Trainings

Job summary

James Madison University is seeking a part-time Administrative Assistant - IT to support the IT Training team in Harrisonburg, VA. The role serves as the primary contact for customers, coordinating training logistics and maintaining records.

Responsibilities include managing registrations, preparing materials, and assisting with scheduling, access requests, and communications. Strong MS 365 skills and excellent organization are required.

Qualifications

• Experience providing administrative, clerical, office, or customer service support.
• Strong written and verbal communication skills.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Coordinate administrative activities for IT Training and Communications programs.
• Serve as a customer service contact for training participants and campus partners.
• Manage training registrations, rosters, attendance records, evaluations and eLearning completions.
• Prepare training materials, course packets, name tents, signage, login cards and classroom resources.
• Coordinate printing, copying, filing, inventory tracking, and distribution of training materials.
• Support scheduling and logistical prep for in-person, virtual, and eLearning offerings.
• Process and monitor system access and training prerequisite requests.
• Communicate training requirements and course completion to customers.
• Maintain departmental records, files, inventories and documentation.
• Assist with purchasing, budget paperwork, receipts and other admin tasks.
• Support meetings and events; suggest process improvements for efficiency.
• Collaborate with trainers, managers and campus partners to deliver programs.

Skills

Administrative support

Customer service

Communication

Organizational skills

Attention to detail

MS 365 proficiency

Tools

Microsoft 365 Suite

Job description

Working Title: Administrative Assistant - IT (Part - Time)

State Role Title:Administrative and Office Specialist II

Position Type:Part-time - Wage / Part-time Salaried

Position Status:Part-Time

FLSA Status:Non-Exempt: Eligible for Overtime

College/Division:Information Technology

Department: 100123 - IT - Computing Support

Pay Band:2

Pay Rate:Hourly

Specify Range or Amount: $17

Is this a JMU only position?:No

Is this a grant-funded position?:No

Is this a Conflict of Interest designated position?:No

Beginning Review Date:8/29/2026

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:

• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information:

The Administrative Assistant provides essential administrative and operational support for the IT Training team within Information Technology. This position serves as a primary point of contact for customers, coordinates training logistics, maintains records and documentation, supports business processes, and assists with daily office operations. The position works closely with trainers, managers, campus partners, and customers to ensure the efficient delivery of training programs and services.

Duties and Responsibilities:

• Coordinate administrative activities for IT Training and Communications programs.
• Serve as a customer service contact for training participants, university departments, and campus partners.
• Manage training registrations, rosters, attendance records, evaluations, eLearning completions, and related documentation.
• Prepare training materials, course packets, name tents, signage, login cards, and classroom resources.
• Coordinate printing, copying, filing, inventory tracking, and distribution of training materials.
• Support scheduling and logistical preparation for in-person, virtual, and eLearning training offerings.
• Process and monitor system access and training prerequisite requests using established procedures.
• Communicate with customers regarding training requirements, registrations, course completion, and related administrative matters.
• Maintain departmental records, files, inventories, and operational documentation.
• Assist with purchasing, budget-related paperwork, receipts, and other administrative processes.
• Support office operations, special projects, meetings, and event coordination as assigned.
• Recommend and implement process improvements that enhance efficiency and customer service.

Qualifications:

• Demonstrated experience providing administrative, clerical, office, or customer service support.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Attention to detail and accuracy in maintaining records and processing information.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and related office technologies.
• Ability to provide professional customer service and work effectively with a broad range of audiences.
• Ability to learn university business systems, policies, and procedures.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.