EY Suite Front Desk Student Assistant - FWS

James Madison University; Harrisonburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

James Madison University in Harrisonburg, Virginia, is seeking a part-time EY Suite Front Desk Student Assistant (Federal Work Study). The position pays $13.00 per hour and follows a Monday–Friday schedule with flexible shifts within 8:00 AM–5:00 PM.

As the front desk, you will greet and assist students, faculty and visitors, manage virtual interview rooms, handle general inquiries by phone and email, and support event preparation and office operations for the College of Business.

Qualifications

• Strong interpersonal and communication skills.
• Reliable, punctual, and detail-oriented.
• Comfortable with basic office technology.
• Ability to multitask and work independently.
• Positive attitude and customer service oriented.

Responsibilities

• Greet and assist students, faculty, prospective students, and visitors in person
• Manage virtual interview rooms, including scheduling and providing technical support
• Answer general inquiries by phone and email, and direct individuals to appropriate resources or staff
• Assist with event preparation and setup for office-sponsored programs and activities
• Compile and organize documents for academic classes and student-focused programs
• Provide general administrative and technical support to the office staff within the suite
• Maintain confidentiality and professionalism in all communications and interactions
• Maintain regular office hours as scheduled

Skills

Interpersonal skills

Communication skills

Reliability

Punctuality

Detail-oriented

Office technology

Independent work

Customer service

Job description

Working Title: EY Suite Front Desk Student Assistant - FWS

State Role Title:N/A

Position Type:Federal Work Study

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Business

Department: 100330 - College of Business - Dean

Pay Band:

Pay Rate:Hourly

Specify Range or Amount: $13.00

Is this a JMU only position?N/A

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?N/A

Beginning Review Date:8/26/2026

About JMU:

Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

This position plays a vital role in supporting the daily operations of the office while promoting a welcoming and professional environment for both the office and the College of Business.

Front Desk Student Assistant
Office of Professional Development and Undergraduate Programs (EY Suite)
Hours: Monday–Friday, 8:00 AM–5:00 PM (Flexible shifts within this timeframe)

Duties and Responsibilities:

• Greet and assist students, faculty, prospective students, and visitors in person
• Manage virtual interview rooms, including scheduling and providing technical support
• Answer general inquiries by phone and email, and direct individuals to appropriate resources or staff
• Assist with event preparation and setup for office-sponsored programs and activities
• Compile and organize documents for academic classes and student-focused programs
• Provide general administrative and technical support to the office staff within the suite
• Maintain confidentiality and professionalism in all communications and interactions
• Maintain regular office hours as scheduled

Qualifications:

• Strong interpersonal and communication skills
• Reliable, punctual, and detail-oriented
• Comfortable with basic office technology and willing to learn new systems
• Ability to manage multiple tasks and work independently in a professional setting
• Positive attitude and a commitment to customer service

Conditions of Employment:

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at [phone] or [e-mail]. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.