Administrative Assistant III - Ophthalmology, Santa Monica

UCLA Health; United States; Remote; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica, CA is seeking a skilled administrative professional to coordinate and schedule patient surgical and laser procedures for assigned physicians. This role handles pre-operative testing, appointments, and guides patients through the scheduling process.

Responsibilities include verifying insurance, obtaining pre-authorizations, and providing billing guidance, maintaining accurate records in the EMR, and delivering frontline clinic support to ensure smooth daily operations.

Qualifications

• 2 years of experience in a medical practice, preferably ophthalmology or surgical specialty.
• Experience with patient billing practices, managed care plans, Medicare, Medi-Cal, and commercial insurance carriers.
• Ability to explain complex scheduling and authorization processes to patients clearly and supportively.
• Experience scheduling patient appointments in computerized appointment scheduling systems.
• Excellent organizational skills to ensure accurate scheduling of surgeries and communications.

Responsibilities

• Coordinate and schedule patient surgical and laser procedures for assigned faculty physicians.
• Schedule required pre-operative testing and appointments.
• Verify patient insurance coverage and obtain necessary prior authorizations, and provide guidance on billing.
• Serve as a patient liaison guiding patients through pre- and post-operative process.
• Maintain accurate documentation and patient records within the EMR system.
• Provide general clinic and administrative support to ensure smooth daily operations.

Skills

Scheduling surgeries

Customer service

Medical billing

Documentation

Communication

Tools

EMR system

Appointment scheduling software

Job description

General Information

Work Location: Santa Monica, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday 8am-5pm

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

indefinite

Primary Duties and Responsibilities

• Coordinate and schedule patient surgical and laser procedures for assigned faculty physicians
• Schedule required pre-operative testing and appointments
• Verify patient insurance coverage and obtain necessary prior authorizations, and provide guidance on billing
• Serve as a patient liaison, guiding patients through the pre- and post-operative process
• Maintain accurate documentation and patient records within the electronic medical record system
• Provide general clinic and administrative support as needed to ensure smooth daily operations

Job Qualifications

Required:

• 2 years of experience working in a medical practice, preferably in ophthalmology or another surgical specialty.
• Experience with patient billing practices, managed care plans, Medicare, Medi-Cal, and commercial insurance carriers.
• Ability to explain complex surgical scheduling and authorization processes to patients in a clear and supportive manner.
• Experience scheduling patient appointments in computerized appointment scheduling system.
• Excellent organizational skills to assure consistently effective and accurate scheduling of surgeries, communications with patients, co-workers and surgeons.
• Excellent interpersonal skills including the ability to deal effectively and in a positive manner with patients of varying backgrounds and temperaments, physicians and staff.
• Excellent verbal communication skills to facilitate the scheduling process and instructing patients about the process.
• Ability to prioritize work effectively and follow-through on tasks with minimal supervision.
• Strong organizational skills in maintaining records to facilitate sharing records with co-worker.
• Flexible personality and the ability to function well despite numerous interruptions.
• Ability to work well under the stress of occasional emergencies that need immediate scheduling.

Highly Preferred:

• Experience working in an ophthalmic office, especially Cataract & Refractive Surgery to include premium intraocular lenses.
• Experience working in a medical teaching institution.

Additional Conditions

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

Salary Range: $31.88-45.66 Hourly