Patient Service Representative- General Surgery (Santa Monica)

UCLA Health; Santa Monica (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Santa Monica, CA, is seeking an Administrative Assistant III to support patient scheduling, including appointments, surgeries, and tests. The role involves obtaining insurance authorizations, handling calls, and preparing documentation for physician clinics.

You will act as a liaison among patients, physicians, and UCLA departments, prepare reports, and assist with billing questions while maintaining accurate records in CareConnect.

Qualifications

• Answer phones and redirect callers to appropriate area.
• Schedule new and return appointments, ancillary testing and surgeries.
• Verify insurance coverage and obtain authorizations for tests and procedures.
• Prepare and forward documents to departments (FMLA, Disability, EDD, workers' comp).
• Explain charges to patients and assist with billing questions.
• Document communications in CareConnect and maintain patient records.

Responsibilities

• Schedule patient appointments, surgeries, and tests.
• Obtain insurance authorizations for procedures.
• Serve as liaison between patients, physicians, and UCLA departments.
• Prepare daily, weekly, and monthly reports as needed.
• Provide patient reception support and cash collection.

Job description

Press space or enter keys to toggle section visibility

Work Location: Santa Monica, CA, USA

Work Schedule

Monday-Friday, 8:00am-5:00pm

Posted Date

10/14/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33460

Primary Duties and Responsibilities

Press space or enter keys to toggle section visibility

As an Administrative Assistant III, you will be responsible for patients scheduling, surgery scheduling, encountering, and therapeutic and ancillary testing and procedures: obtaining insurance authorizations, answer, screen and respond to incoming calls, prepare all documentation, charts, encountering, and other information needed for physician clinics, schedule patient needed appointments, x-rays, surgery, and tests. Prepare all necessary documents and forward to appropriate departments including insurance authorizations, charge documents and reconciliations and disability and worker compensation forms. Explain charges to patients and assist patients with billing questions, communicated directly with department billing and Physician Support Services. Serve as a liaison between patients, physicians, nursing units and other UCLA departments. Prepare daily, weekly, and monthly reports, as needed. Responsibilities also include providing support in appointment scheduling, pre-registration, patient reception, cash collection, and other related duties. Other duties/tasks, as assigned.

Salary Range: $31.88 - $45.66/hourly

Job Qualifications

Press space or enter keys to toggle section visibility

• Answer phones and redirect callers to appropriate area.
• Schedule new and return appointments, ancillary testing and surgeries.
• Prepare all necessary documents and forward to appropriate departments FMLA, Disability, EDD and worker’s compensation forms as needed.
• Verify insurance coverage and obtain authorizations for ancillary tests, and surgeries. Provide daily, weekly, and monthly reports, as requested.
• Document in CareConnect all correspondence from patient and insurance companies.
• Work authorization work ques for assigned Department Unit.
• Explain charges to patients and assist patients with billing questions; communicate directly with PSS, the department billing company.
• Gather charge documents and supporting materials for submission to billing company.
• Complete charge document reconciliation reports. Provide daily, weekly and monthly reports, as requested.
• Preparation for clinics including chart preparation; encounter all patients utilizing UCLA’s patient management system, updating demographic and insurance data as necessary.
• Attend clinic to support physicians, as requested.
• Serve as liaison between patients, physicians, nursing units and other UCLA departments.
• Provide exceptional customer service while interacting with patients, physicians, nursing units, other UCLA departments and referring physicians.
• Allocate patient records, reports, correspondence, and other material to the correct files; establish new files as needed.
• Prepare medical letters for patients as directed by the physician (leave request, return to work, etc..)
• Other duties, as assigned.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.