Administrative Assistant III - Interventional Pulmonary, Westwood

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 41,000 - 61,000; Full time

Job summary

University of California - Los Angeles Health seeks a Patient Services Liaison to support physicians and patients in assigned clinics. You will act as a liaison, help patients access services, and coordinate with referring physicians.

The role requires strong communication, the ability to manage competing priorities, and commitment to delivering care across diverse populations. You will provide follow-up using phone and health IT systems like EPIC/Care Connect.

Qualifications

• Set priorities reflecting the relative importance of responsibilities.
• Maintain productive relationships with faculty, staff, administration and patients from diverse backgrounds.
• Integrate competing demands into a productive working environment.
• Clear verbal communication to convey complex problems.
• Interact diplomatically with patients across health statuses.
• Provide coverage for Community Clinics as assigned.

Responsibilities

• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up via telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship-building

Adaptability

Verbal communication

Diplomatic patient interaction

Clinic coverage readiness

Job description

Description

Reporting directly to the Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources.
• Providing follow-up through telephone and EPIC/Care Connect

Salary Range: $30.36 - $43.49/hr

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs