Administrative Assistant II - Medical Records

Jefferson County; Jefferson (WI); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Life insurance

Health Savings Account

Deferred Compensation Program

Job summary

Jefferson County is seeking an Administrative Assistant II to provide comprehensive administrative support within the Administrative Services team. This role focuses on processing medical records, authorizations, and related documentation to support client services.

The position requires basic to intermediate clerical experience, attention to detail, and the ability to handle confidential information while maintaining compliance with policy and regulations.

Qualifications

• High school diploma or equivalent with 1–2 years' experience or an associate degree.
• Experience with redaction and releasing medical records as required.

Responsibilities

• Update, maintain, file, and scan medical records.
• Verify authorizations per agency policy and state/federal laws.
• Release medical records with proper redaction and fees.
• Create invoices for medical record release requests.
• Maintain closed files and manage retention/destruction as required.
• Perform general clerical and customer service duties (phones, greeting, mail).
• Prepare files for APNP appointments.
• Collect telehealth and medication consents and related documents.

Skills

Redaction of medical records

Clerical duties

Customer service

Phone greeting

Education

High school diploma or equivalent

Associate degree or equivalent

Job description

ABOUT HUMAN SERVICES OF JEFFERSON COUNTY

Jefferson County Human Services department strives to make sure all citizens have the opportunity to access effective and comprehensive human services in an integrated and efficient manner, in order to enhance the quality of life for individuals and families living in Jefferson County.

WHAT YOU WILL DO

The Administrative Services team seeks a detail oriented and organized Administrative Assistant II to provide a wide range of administrative and office support activities in order to facilitate efficient operations to best meet the needs of their clients.

SOME ESSENTIAL RESPONSIBILITIES

To be successful in this position, you will be focusing on the below responsibilities:

• Updates, maintains, files, and scans medical records.
• Verifies authorizations in accordance with the agency policy and procedures and state and federal laws.
• Releases medical records in accordance with department policy and Federal and State regulations, ensuring validity, redaction accuracy, and applicable fees.
• Creates invoices for medical record release requests.
• Maintains the closed files and follows state statutes regarding the destruction of records once it has passed the retention period.
• Performs general clerical and customer service duties such as answering phones, greeting the public, answering general questions and processing mail.
• Prepares files for APNP appointments.
• Collects and maintains telehealth and medication consents and other required agency documents.

Requirements:

• High school diploma or equivalent with one to two years' experience and/or training required; or an associate degree; or an equivalent combination of education and experience
• Experience with redaction of medical records. Experience with releasing of medical records.

Preferred Requirements:

• Three years related experience and/or training.

Wage & Benefits

We pay $21.06 - $22.72/ hour based on candidate successful experience and qualification.

Benefit Highlights if Full Time

• *Health insurance*
• Health insurance opt Out Plan
• *Dental & Vision insurance*
• *Life insurance*
• Wisconsin Retirement System
• *Health Savings Account*
• *Deferred Compensation Program*

2026 Gold Certified Family Friendly Workplace

Employees at Jefferson County Value

• *Competitive Pay*
• Excellent Benefits
• *Great Coworkers*
• *Flexibility*
• *Advancement & Opportunity*
• *Family Feel*

Jefferson County is an Equal Opportunity Employer